How To Fix CRM_IC_CUSTOMIZING2101 - Class &1 can not be used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CUSTOMIZING2 - IC WebClient Customizing Message Class

• Message number: 101

• Message text: Class &1 can not be used

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CUSTOMIZING2101 - Class &1 can not be used ?

  The SAP error message CRM_IC_CUSTOMIZING2101, which states "Class &1 cannot be used," typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with the Internet Communication Framework (ICF) or when customizing the CRM system.
  Cause:
  This error usually arises due to one of the following reasons:
  
  
  Missing or Inactive Class: The class specified in the error message may not exist in the system or may be inactive. This can happen if the class was deleted or not properly configured.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the specified class.
  
  
  Configuration Issues: There may be a misconfiguration in the CRM system settings or in the customizing settings related to the class.
  
  
  Transport Issues: If the class was transported from another system, there may have been issues during the transport process that caused the class to be incomplete or not properly activated.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Class Existence:
  
  Use transaction code SE24 (Class Builder) to check if the class specified in the error message exists in the system.
  If it does not exist, you may need to create it or transport it from another system.
  
  
  
  Activate the Class:
  
  If the class exists but is inactive, activate it using transaction SE24.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the class. You can check this using transaction SU53 to analyze authorization issues.
  
  
  
  Check Customizing Settings:
  
  Review the customizing settings related to the CRM system. You can do this using transaction SPRO and navigating to the relevant sections.
  
  
  
  Transport Issues:
  
  If the class was recently transported, check the transport logs for any errors. You may need to re-transport the class or correct any issues that occurred during the transport.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific class or error message for any additional guidance or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: SE24 (Class Builder), SPRO (Customizing), SU53 (Authorization Check), SE80 (Object Navigator).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM support team for further assistance.