How To Fix CRM_IC_EVENT_LOG000 - Event profile not configured for IC agent profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_EVENT_LOG - Message class for IC Analytics: event log

• Message number: 000

• Message text: Event profile not configured for IC agent profile

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_EVENT_LOG000 - Event profile not configured for IC agent profile ?

  The SAP error message "CRM_IC_EVENT_LOG000: Event profile not configured for IC agent profile" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration of the Interaction Center (IC) agent profile. This error indicates that the system is unable to find a valid event profile associated with the specific IC agent profile being used.
  Cause:
  
  Missing Configuration: The event profile for the specific IC agent profile has not been configured in the system.
  Incorrect Assignment: The event profile may not be correctly assigned to the agent profile.
  Profile Deletion: The event profile might have been deleted or is inactive.
  Transport Issues: If the configuration was transported from another system, it may not have been properly set up in the target system.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Event Profile Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Customer Relationship Management > Interaction Center > Basic Settings > Define Event Profiles.
  Ensure that an event profile is created and configured properly.
  
  
  
  Assign Event Profile to IC Agent Profile:
  
  In the same SPRO path, check the assignment of the event profile to the IC agent profile.
  Navigate to Customer Relationship Management > Interaction Center > Basic Settings > Define IC Agent Profiles.
  Select the relevant IC agent profile and ensure that it has a valid event profile assigned.
  
  
  
  Create or Modify Event Profile:
  
  If no event profile exists, create a new one and assign it to the IC agent profile.
  If an event profile exists but is not correctly configured, modify it as necessary.
  
  
  
  Check for Transport Issues:
  
  If the configuration was recently transported, verify that all necessary objects were included in the transport request and that they were imported correctly.
  
  
  
  Testing:
  
  After making the necessary changes, test the configuration by logging into the Interaction Center and checking if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO for configuration, CRMD_ORDER for order management, and CRMD_ORDERADM_H for order administration.
  Documentation: Refer to SAP Help documentation for detailed steps on configuring event profiles and agent profiles.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to this error message.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.