How To Fix CRM_IC_CUSTOMIZING2060 - Shortcut &1 already defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CUSTOMIZING2 - IC WebClient Customizing Message Class

• Message number: 060

• Message text: Shortcut &1 already defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CUSTOMIZING2060 - Shortcut &1 already defined ?

  The SAP error message CRM_IC_CUSTOMIZING2060, which states "Shortcut &1 already defined," typically occurs in the context of customizing the SAP CRM Interaction Center (IC). This error indicates that there is an attempt to create or define a shortcut that already exists in the system.
  Cause:
  The primary cause of this error is that the shortcut you are trying to define (denoted by &1) has already been created in the system. This can happen if:
  
  You are trying to create a duplicate shortcut with the same identifier.
  There was a previous configuration that was not properly deleted or modified.
  Multiple users or processes are attempting to define the same shortcut simultaneously.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Shortcuts:
  
  Navigate to the relevant customizing transaction (usually in SPRO) where shortcuts are defined.
  Look for the existing shortcuts to see if the one you are trying to create already exists.
  
  
  
  Modify or Delete Existing Shortcut:
  
  If the shortcut already exists and you need to change it, you can modify the existing entry.
  If the existing shortcut is no longer needed, you can delete it to free up the identifier for new use.
  
  
  
  Use a Different Identifier:
  
  If you need to create a new shortcut, consider using a different identifier that does not conflict with existing ones.
  
  
  
  Check for Transport Issues:
  
  If you are working in a transport environment, ensure that there are no transport requests that might be causing conflicts with existing configurations.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the CRM Interaction Center for any specific guidelines or known issues regarding shortcut definitions.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for customizing or CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  User Authorizations: Ensure that you have the necessary authorizations to create or modify shortcuts in the system.
  
  By following these steps, you should be able to resolve the CRM_IC_CUSTOMIZING2060 error and successfully manage your shortcuts in the SAP CRM Interaction Center.