How To Fix CRM_IC_CUSTOMIZING2021 - Maintain launch transaction ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CUSTOMIZING2 - IC WebClient Customizing Message Class

• Message number: 021

• Message text: Maintain launch transaction ID

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CUSTOMIZING2021 - Maintain launch transaction ID ?

  The SAP error message CRM_IC_CUSTOMIZING2021, which states "Maintain launch transaction ID," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Internet Communication Framework (ICF) or the CRM Interaction Center (IC).
  Cause:
  This error usually arises when there is a missing or incorrectly configured launch transaction ID in the CRM system. The launch transaction ID is essential for defining how certain transactions are initiated within the CRM environment. If the system cannot find a valid launch transaction ID, it will trigger this error message.
  Solution:
  To resolve the CRM_IC_CUSTOMIZING2021 error, you can follow these steps:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen and navigate to the customizing settings for CRM.
  Use transaction code SPRO to access the SAP Reference IMG.
  
  
  
  Navigate to the Relevant Path:
  
  Follow the path: Customer Relationship Management -> Interaction Center -> Basic Settings -> Define Launch Transactions.
  
  
  
  Check Launch Transaction IDs:
  
  In the "Define Launch Transactions" section, check if the required launch transaction ID is defined.
  If it is missing, you will need to create a new entry for the launch transaction ID that corresponds to the transaction you are trying to execute.
  
  
  
  Maintain the Launch Transaction:
  
  If the launch transaction ID exists but is not configured correctly, you may need to adjust its settings.
  Ensure that the transaction type, parameters, and other relevant settings are correctly defined.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Configuration:
  
  After saving, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRM_IC, and SPRO for navigating and configuring CRM settings.
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring the Interaction Center and launch transactions.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or consulting with your SAP Basis or CRM functional team for further assistance.
  
  By ensuring that the launch transaction ID is correctly maintained, you should be able to resolve the CRM_IC_CUSTOMIZING2021 error and continue with your CRM activities.