How To Fix CRM_IC_CUSTOMIZING2020 - Maintain navigation link

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CUSTOMIZING2 - IC WebClient Customizing Message Class

• Message number: 020

• Message text: Maintain navigation link

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CUSTOMIZING2020 - Maintain navigation link ?

  The SAP error message CRM_IC_CUSTOMIZING2020, which states "Maintain navigation link," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Internet Communication Framework (ICF) or the CRM Interaction Center (IC).
  Cause:
  This error usually arises when there is a missing or incorrectly configured navigation link in the CRM system. Navigation links are essential for enabling users to navigate between different components or transactions within the CRM application. The error indicates that the system cannot find a valid navigation link for the specified context or transaction.
  Solution:
  To resolve the CRM_IC_CUSTOMIZING2020 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO to access the SAP Reference IMG.
  Navigate to the following path: Customer Relationship Management -> Interaction Center -> Basic Settings -> Define Navigation Links.
  Ensure that the necessary navigation links are defined and correctly configured.
  
  
  
  Maintain Navigation Links:
  
  If the required navigation link is missing, you will need to create it. Click on "New Entries" to add a new navigation link.
  Fill in the required fields, such as the source and target objects, and ensure that the link is active.
  
  
  
  Check Authorization:
  
  Ensure that the user has the necessary authorizations to access the navigation links. Sometimes, authorization issues can prevent users from accessing certain functionalities.
  
  
  
  Review Role Assignments:
  
  Check if the user roles assigned to the user include the necessary permissions to access the navigation links.
  
  
  
  Test the Configuration:
  
  After making changes, test the navigation link to ensure that it works as expected. You can do this by trying to access the relevant transaction or component in the CRM system.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration, refer to the SAP documentation or help guides related to CRM Interaction Center and navigation links.
  
  
  
  Contact SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPRO: Access the SAP Reference IMG.
  CRMD_ORDER: Access the CRM Order Management.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that might address known issues or provide additional guidance related to this error message.
  
  
  
  Community Forums:
  
  Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  
  
  By following these steps, you should be able to resolve the CRM_IC_CUSTOMIZING2020 error and ensure that the navigation links in your SAP CRM system are properly maintained.