How To Fix CRM_IC_CUSTOMIZING2020 - Maintain navigation link

CRM_IC_CUSTOMIZING2020 - Overview

• Message type: E = Error

• Message class: CRM_IC_CUSTOMIZING2 - IC WebClient Customizing Message Class

• Message number: 020

• Message text: Maintain navigation link

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CUSTOMIZING2020 - Maintain navigation link ?

  The SAP error message CRM_IC_CUSTOMIZING2020, which states "Maintain navigation link," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Internet Communication Framework (ICF) or the CRM Interaction Center (IC).
  
  Cause:
  This error usually arises when there is a missing or incorrectly configured navigation link in the CRM system. Navigation links are essential for enabling users to navigate between different components or transactions within the CRM application. The error indicates that the system cannot find a valid navigation link for the specified context or transaction.
  
  Solution:
  To resolve the CRM_IC_CUSTOMIZING2020 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO to access the SAP Reference IMG.
  Navigate to the following path: Customer Relationship Management -> Interaction Center -> Basic Settings -> Define Navigation Links.
  Ensure that the necessary navigation links are defined and correctly configured.
  
  
  
  Maintain Navigation Links:
  
  If the required navigation link is missing, you will