How To Fix CRM_IC_CMP_SSC016 - Dynamic navigation to account &1 is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CMP_SSC - Message class for UI comp. in IC Shared Service Center

• Message number: 016

• Message text: Dynamic navigation to account &1 is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CMP_SSC016 - Dynamic navigation to account &1 is not supported ?

  The SAP error message CRM_IC_CMP_SSC016 indicates that dynamic navigation to a specific account (represented by &1) is not supported in the context of the SAP CRM Interaction Center (IC). This error typically arises when a user attempts to navigate to an account or business partner that is not configured correctly or is not accessible in the current context.
  Causes:
  
  Configuration Issues: The account or business partner may not be properly configured in the system, or the necessary authorizations may not be in place.
  Missing Data: The account might not exist in the system, or it may have been deleted or archived.
  Navigation Restrictions: The system may have restrictions on navigating to certain types of accounts or business partners based on the current user role or the context of the interaction.
  Technical Issues: There could be underlying technical issues, such as problems with the backend system or inconsistencies in the data model.
  
  Solutions:
  
  Check Account Configuration: Verify that the account or business partner exists in the system and is correctly configured. Ensure that all necessary data is present.
  User Authorizations: Ensure that the user has the appropriate authorizations to access the account. Check the role assignments and authorization objects related to business partner access.
  Review Navigation Settings: Check the configuration settings in the SAP CRM system to see if there are any restrictions on dynamic navigation for the specific account type.
  System Logs: Review system logs and transaction logs for any additional error messages or warnings that could provide more context about the issue.
  Consult Documentation: Refer to SAP documentation or notes related to the CRM Interaction Center for any known issues or additional configuration steps that may be required.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for checking business partner details and CRMD_ORDER for accessing CRM orders.
  User Roles: Review the roles assigned to users in the SAP system to ensure they have the necessary permissions to perform the actions they are attempting.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_CMP_SSC016 error message.