How To Fix CRM_IC_CMP_SSC015 - Account with ID &1 does not exist; enter an existing account ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CMP_SSC - Message class for UI comp. in IC Shared Service Center

• Message number: 015

• Message text: Account with ID &1 does not exist; enter an existing account ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CMP_SSC015 - Account with ID &1 does not exist; enter an existing account ID ?

  The SAP error message CRM_IC_CMP_SSC015 indicates that the system cannot find an account with the specified ID. This typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interactions or transactions that require a valid account.
  Cause:
  
  Non-Existent Account ID: The account ID you are trying to use does not exist in the system. This could be due to a typo or an incorrect ID being entered.
  Data Synchronization Issues: If your system is integrated with other systems (like ERP), there may be synchronization issues where the account has not been created or updated in the CRM system.
  Authorization Issues: The user may not have the necessary permissions to view or access the account, leading to the perception that it does not exist.
  Deleted Accounts: The account may have been deleted or marked as inactive in the system.
  
  Solution:
  
  Verify Account ID: Double-check the account ID you are entering for any typographical errors. Ensure that it is the correct ID.
  Search for the Account: Use the search functionality in the CRM system to look for the account by name or other attributes instead of the ID.
  Check Data Synchronization: If your CRM is integrated with other systems, ensure that the account data is synchronized properly. You may need to run a data synchronization job or check the integration settings.
  Review Authorizations: Ensure that your user account has the necessary permissions to access the account. You may need to contact your system administrator for assistance.
  Check for Deletions: If you suspect the account may have been deleted, check with your system administrator or the relevant team to confirm the account's status.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like BP (Business Partner) to search for business partners/accounts in the system.
  Logs and Traces: Check system logs or traces for any additional error messages or information that might provide more context about the issue.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide additional troubleshooting steps.
  User Documentation: Refer to the user documentation for your specific version of SAP CRM for more detailed instructions on managing accounts and troubleshooting errors.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.