How To Fix CRM_IC_CASE010 - Select a case type or set a default case type in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 010

• Message text: Select a case type or set a default case type in Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE010 - Select a case type or set a default case type in Customizing ?

  The SAP error message CRM_IC_CASE010 indicates that a case type has not been selected or set as a default in the system. This error typically occurs in the SAP Customer Relationship Management (CRM) module when users attempt to create or manage cases without a defined case type.
  Cause:
  
  No Case Type Selected: The user has not selected a case type while trying to create a new case.
  Default Case Type Not Configured: The system does not have a default case type configured in the customizing settings.
  Authorization Issues: The user may not have the necessary authorizations to view or select case types.
  
  Solution:
  To resolve the CRM_IC_CASE010 error, you can follow these steps:
  
  
  Select a Case Type:
  
  When creating a new case, ensure that you select a valid case type from the available options. This can usually be done in the case creation screen.
  
  
  
  Set a Default Case Type:
  
  Navigate to the SAP Customizing Implementation Guide (IMG):
  
  Use transaction code SPRO.
  Go to Customer Relationship Management > Service > Basic Functions > Case Management > Define Case Types.
  
  
  Here, you can define and set a default case type for your organization. Make sure to save your changes.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and select case types. This may involve checking roles and permissions assigned to the user.
  
  
  
  Consult Documentation:
  
  If you are unsure about which case types are available or how to configure them, refer to the SAP documentation or consult with your SAP administrator.
  
  
  
  Related Information:
  
  Case Types: Case types are used to categorize and manage different types of customer issues or requests in CRM. Each case type can have specific attributes, processes, and workflows associated with it.
  Customizing: Customizing in SAP allows organizations to tailor the system to their specific business processes. This includes defining case types, statuses, and other parameters relevant to case management.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing cases and SPRO for accessing the customizing settings.
  
  By following these steps, you should be able to resolve the CRM_IC_CASE010 error and successfully manage case types in your SAP CRM system.