How To Fix CRM_IC_CASE012 - Entry &1 cannot be inserted into case record model

CRM_IC_CASE012 - Overview

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 012

• Message text: Entry &1 cannot be inserted into case record model

What causes this issue?

One of the following could cause the error:
The entry already exists
The record entry does not exist
The mapper class assigned to the filter is not correct
The assigned mapper class is not functioning correctly

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE012 - Entry &1 cannot be inserted into case record model ?

  The SAP error message CRM_IC_CASE012, which states "Entry &1 cannot be inserted into case record model," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the data being processed in a case record. This error can arise due to various reasons, including data inconsistencies, missing mandatory fields, or issues with the configuration of the case management system.
  Causes:
  
  Missing Mandatory Fields: The entry you are trying to insert may be missing required fields that are necessary for the case record model.
  Data Inconsistencies: The data being inserted may not conform to the expected format or may violate data integrity constraints.
  
  Configuration Issues: There may be issues with the configuration of the case record model in the CRM system, such as incorrect settings or missing components.
  Authorization Issues: The user may not have the necessary permissions to insert the entry into the case record model.
  Custom Enhancements: If there