How To Fix CRM_IC_CASE012 - Entry &1 cannot be inserted into case record model

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 012

• Message text: Entry &1 cannot be inserted into case record model

What causes this issue?

One of the following could cause the error:
The entry already exists
The record entry does not exist
The mapper class assigned to the filter is not correct
The assigned mapper class is not functioning correctly

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE012 - Entry &1 cannot be inserted into case record model ?

  The SAP error message CRM_IC_CASE012, which states "Entry &1 cannot be inserted into case record model," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the data being processed in a case record. This error can arise due to various reasons, including data inconsistencies, missing mandatory fields, or issues with the configuration of the case management system.
  Causes:
  
  Missing Mandatory Fields: The entry you are trying to insert may be missing required fields that are necessary for the case record model.
  Data Inconsistencies: The data being inserted may not conform to the expected format or may violate data integrity constraints.
  Configuration Issues: There may be issues with the configuration of the case record model in the CRM system, such as incorrect settings or missing components.
  Authorization Issues: The user may not have the necessary permissions to insert the entry into the case record model.
  Custom Enhancements: If there are custom enhancements or modifications in the CRM system, they may be causing conflicts with the standard functionality.
  
  Solutions:
  
  Check Mandatory Fields: Review the fields in the case record model and ensure that all mandatory fields are filled out correctly before attempting to insert the entry.
  Validate Data: Ensure that the data being inserted is valid and conforms to the expected formats and constraints. Check for any data inconsistencies.
  Review Configuration: Check the configuration settings for the case record model in the CRM system. Ensure that all necessary components are correctly set up.
  Check Authorizations: Verify that the user has the appropriate authorizations to perform the insert operation. If not, adjust the user roles or permissions accordingly.
  Debugging: If the issue persists, consider using debugging tools to trace the execution and identify where the error is occurring. This may provide insights into the root cause.
  Consult Documentation: Refer to SAP documentation or notes related to CRM case management for any specific guidance or known issues related to this error message.
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a more complex issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing case records, such as CRM_ORDER or CRM_IC.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.