How To Fix CRM_IC_CASE011 - Case type &1 does not exist in case profile &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 011

• Message text: Case type &1 does not exist in case profile &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE011 - Case type &1 does not exist in case profile &2 ?

  The SAP error message CRM_IC_CASE011 indicates that the case type specified in the system does not exist in the case profile you are trying to use. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when working with cases in the Interaction Center (IC).
  Cause:
  
  Non-existent Case Type: The case type you are trying to use has not been defined in the system.
  Incorrect Case Profile: The case profile you are using does not include the specified case type.
  Configuration Issues: There may be issues with the configuration of case types and profiles in the CRM system.
  Authorization Issues: The user may not have the necessary authorizations to access the specified case type or profile.
  
  Solution:
  
  
  Check Case Type Configuration:
  
  Go to the transaction code CRMC_CASE_TYPE to verify if the case type exists.
  If it does not exist, you may need to create it.
  
  
  
  Check Case Profile Configuration:
  
  Use transaction code CRMC_CASE_PROFILE to check the configuration of the case profile.
  Ensure that the case type you are trying to use is included in the case profile.
  
  
  
  Modify Case Profile:
  
  If the case type is missing from the case profile, you can add it by editing the case profile configuration.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the case type and profile. This can be checked in the user roles and authorizations.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed steps on configuring case types and profiles.
  
  
  
  Transport Requests:
  
  If changes were made in a development environment, ensure that the transport requests are moved to the production environment correctly.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  CRMC_CASE_TYPE: For managing case types.
  CRMC_CASE_PROFILE: For managing case profiles.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Community forums for further assistance.
  
  
  By following these steps, you should be able to resolve the CRM_IC_CASE011 error and ensure that the case type is correctly configured within the specified case profile.