How To Fix CRM_IC_CASE009 - Customizing settings missing. Assign case type to case profile &1

CRM_IC_CASE009 - Overview

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 009

• Message text: Customizing settings missing. Assign case type to case profile &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE009 - Customizing settings missing. Assign case type to case profile &1 ?

  The SAP error message CRM_IC_CASE009 indicates that there is a missing customizing setting related to the assignment of a case type to a case profile in the SAP Customer Relationship Management (CRM) system. This error typically occurs when a user tries to create or manage a case in the CRM system, but the necessary configuration has not been set up correctly.
  
  Cause:
  The error is caused by the absence of a defined relationship between the case type and the case profile in the system's customizing settings. Specifically, the system is unable to find a case type that is assigned to the specified case profile, which is necessary for the case management functionality to work properly.
  
  Solution:
  To resolve this error, you need to perform the following steps:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen and navigate to the customizing settings. You can do this by entering transaction code SPRO in the command field.
  
  
  
  Navigate