How To Fix CRM_IC_CASE009 - Customizing settings missing. Assign case type to case profile &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 009

• Message text: Customizing settings missing. Assign case type to case profile &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE009 - Customizing settings missing. Assign case type to case profile &1 ?

  The SAP error message CRM_IC_CASE009 indicates that there is a missing customizing setting related to the assignment of a case type to a case profile in the SAP Customer Relationship Management (CRM) system. This error typically occurs when a user tries to create or manage a case in the CRM system, but the necessary configuration has not been set up correctly.
  Cause:
  The error is caused by the absence of a defined relationship between the case type and the case profile in the system's customizing settings. Specifically, the system is unable to find a case type that is assigned to the specified case profile, which is necessary for the case management functionality to work properly.
  Solution:
  To resolve this error, you need to perform the following steps:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen and navigate to the customizing settings. You can do this by entering transaction code SPRO in the command field.
  
  
  
  Navigate to Case Management Settings:
  
  Follow the path: 
  SAP Customizing Implementation Guide -> Customer Relationship Management -> Service -> Case Management -> Define Case Types
  
  
  
  
  Assign Case Type to Case Profile:
  
  In the "Define Case Types" section, check if the case type you are trying to use is defined.
  If it is defined, ensure that it is assigned to the appropriate case profile. You may need to create a new assignment if it does not exist.
  If the case type is not defined, you will need to create it and then assign it to the relevant case profile.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Changes:
  
  Go back to the CRM application and try to create or manage a case again to see if the error persists.
  
  
  
  Related Information:
  
  Case Types and Profiles: In SAP CRM, case types are used to categorize different types of cases (e.g., service requests, complaints), while case profiles define the characteristics and behaviors of these cases. Proper configuration is essential for effective case management.
  Authorization: Ensure that you have the necessary authorization to make changes in the customizing settings.
  Documentation: Refer to SAP Help documentation for more detailed information on case management and customizing settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further assistance, as there may be additional underlying issues or configurations that need to be addressed.