How To Fix CRM_IC_CASE007 - For this case type no partner determination procedure has been defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 007

• Message text: For this case type no partner determination procedure has been defined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE007 - For this case type no partner determination procedure has been defined ?

  The SAP error message CRM_IC_CASE007 indicates that there is no partner determination procedure defined for the specific case type you are working with in the SAP CRM system. This error typically occurs when you are trying to create or process a case in the CRM Interaction Center (IC) and the system cannot find the necessary configuration to determine partners (such as customers, contacts, etc.) associated with that case type.
  Cause:
  
  Missing Partner Determination Procedure: The primary cause of this error is that the case type you are using does not have an associated partner determination procedure defined in the system.
  Incorrect Configuration: The partner determination procedure may not be correctly configured or assigned to the case type.
  Custom Case Type: If you are using a custom case type, it may not have been set up with the necessary partner determination settings.
  
  Solution:
  To resolve the CRM_IC_CASE007 error, you can follow these steps:
  
  
  Check Case Type Configuration:
  
  Go to the transaction code SPRO to access the SAP Customizing Implementation Guide.
  Navigate to Customer Relationship Management > Service > Basic Functions > Partner Determination > Define Partner Determination Procedures.
  Verify if a partner determination procedure is defined for the case type you are using.
  
  
  
  Assign Partner Determination Procedure:
  
  If no partner determination procedure is assigned, you need to create one or assign an existing one to the case type.
  In the same configuration area, you can assign the partner determination procedure to the relevant case type.
  
  
  
  Check Partner Functions:
  
  Ensure that the partner functions required for your business process are included in the partner determination procedure.
  You can do this by checking the partner functions defined in the procedure and ensuring they are relevant to your case type.
  
  
  
  Testing:
  
  After making the necessary changes, test the case creation or processing again to ensure that the error is resolved.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration steps, refer to SAP documentation or consult with your SAP functional consultant for guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration and CRMD_ORDER for managing cases.
  SAP Notes: Check for any SAP Notes related to partner determination procedures and case management for additional insights or known issues.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to partner determination settings.
  
  By following these steps, you should be able to resolve the CRM_IC_CASE007 error and ensure that your case type has the appropriate partner determination procedure defined.