How To Fix CRM_IC_CASE005 - Deletion of partner with function &1 is not permitted; change partner ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 005

• Message text: Deletion of partner with function &1 is not permitted; change partner ID

What causes this issue?

The number of partners with partner function &V1& must not be less than
the minimum value in the corresponding partner determination procedure.
The partner determination procedure is assigned to the current case
type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can define the minimum and maximum values for the number of assigned
business partners per partner function in Customizing for <ZK>Customer
Relationship Management</> under <ZK>Case Management</> --> <ZK>Basic
Functions </>--> <ZK>Partners</> --> <ZK>Define Partner Determination
Procedures</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE005 - Deletion of partner with function &1 is not permitted; change partner ID ?

  The SAP error message CRM_IC_CASE005 indicates that there is an issue with attempting to delete a partner in the context of a case management scenario within SAP CRM (Customer Relationship Management). The error specifically states that the deletion of a partner with a certain function (indicated by &1) is not permitted, and it suggests changing the partner ID instead.
  Cause:
  
  Partner Function Restrictions: Certain partner functions in SAP CRM are not allowed to be deleted due to business rules or system configurations. For example, partners that are critical to the case (like the main contact or responsible party) may have restrictions on deletion.
  Data Integrity: The system may prevent deletion to maintain data integrity and ensure that all necessary relationships and references are preserved.
  Configuration Settings: The configuration settings in the SAP system may define which partner functions can be deleted or modified.
  
  Solution:
  
  
  Change Partner ID: As suggested by the error message, you should consider changing the partner ID instead of attempting to delete it. This can be done by:
  
  Navigating to the relevant case or transaction.
  Selecting the partner you wish to change.
  Modifying the partner ID to a different valid partner.
  
  
  
  Review Partner Functions: Check the partner function associated with the partner you are trying to delete. If it is a critical function, you may need to consult with your SAP administrator or business process owner to understand the implications of changing or removing that partner.
  
  
  Consult Configuration: If you believe that the deletion should be allowed, review the configuration settings in the SAP system. This may involve:
  
  Checking the partner function settings in the customizing (SPRO) transaction.
  Ensuring that the partner function is set up correctly and that there are no restrictions preventing deletion.
  
  
  
  Check for Dependencies: Ensure that there are no dependencies or references to the partner in other parts of the system that would prevent deletion. This may include open transactions, linked cases, or other related data.
  
  
  Seek Help from SAP Support: If you are unable to resolve the issue through the above steps, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on partner management in CRM.
  Documentation: Review the SAP CRM documentation for information on partner functions and their management within cases.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the CRM_IC_CASE005 error and manage partners effectively within your SAP CRM system.