How To Fix CRM_IC_CASE003 - Double partners with the same function and ID are not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 003

• Message text: Double partners with the same function and ID are not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE003 - Double partners with the same function and ID are not allowed ?

  The SAP error message CRM_IC_CASE003, which states "Double partners with the same function and ID are not allowed," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to assign multiple partner entries with the same function and ID to a business transaction, such as a case or service request.
  Cause:
  This error is usually caused by one of the following reasons:
  
  Duplicate Partner Entries: The same partner (e.g., a customer or vendor) is being assigned multiple times to the same role (function) in the transaction.
  Data Entry Error: During the creation or modification of a case, a user may inadvertently add the same partner more than once.
  System Configuration: There may be issues with the configuration of partner functions in the CRM system that allow for duplicates.
  
  Solution:
  To resolve the CRM_IC_CASE003 error, you can take the following steps:
  
  
  Check Partner Assignments:
  
  Review the partner assignments in the case or transaction where the error occurred.
  Ensure that each partner is assigned only once for each function. For example, if a partner is assigned as a "Sold-to Party," it should not be assigned again as a "Sold-to Party."
  
  
  
  Remove Duplicates:
  
  If you find duplicate entries, remove the redundant partner assignment. You can do this by editing the partner assignments in the transaction.
  
  
  
  Validation:
  
  After making changes, validate the partner assignments to ensure that there are no duplicates before saving the transaction.
  
  
  
  Check Configuration:
  
  If the issue persists, check the configuration of partner functions in the CRM system. Ensure that the settings do not allow for duplicate entries for the same partner function.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on managing partner functions and resolving related errors.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Partner Functions: In SAP CRM, partner functions define the role of a partner in a business transaction (e.g., sold-to party, ship-to party, payer, etc.).
  Transaction Types: Different transaction types may have specific rules regarding partner assignments, so it's essential to understand the context of the transaction you are working with.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_IC_CASE003 error in your SAP system.