How To Fix CRM_IC_CASE001 - Element type &1 is not valid for case model; adjust Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 001

• Message text: Element type &1 is not valid for case model; adjust Customizing

What causes this issue?

The element type of the current filter does not occur in the case model
of the current case type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Define Filter "&V2&" in Customizing for <ZK>Customer Relationship
Management</> under <ZK>Interaction Center WebClient</> --> <ZK>Business
Transactions</> --> <ZK>Case Management</> -->
<DS:SIMG.CRM_CASE_IC_FILTER>Define Filters for Displaying Case Details
</>.
For further reference see Customizing activity <ZK>Customer Relationship
Management</> --> <ZK>Case Management</> --> <ZK>Extended Customizing</>
--> <ZK>Special Settings</> -->
<DS:SIMG.CRM_CASE_CASERECMOD>Create/Change Case Record Model</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE001 - Element type &1 is not valid for case model; adjust Customizing ?

  The SAP error message CRM_IC_CASE001 indicates that there is an issue with the configuration of the case management model in SAP CRM. Specifically, the error states that the element type specified is not valid for the case model, which suggests that there is a mismatch or misconfiguration in the Customizing settings related to case management.
  Cause:
  
  Invalid Element Type: The element type specified in the case model does not exist or is not defined correctly in the system.
  Customizing Settings: The Customizing settings for the case management might not be properly configured, leading to the system not recognizing the specified element type.
  Missing or Incorrect Configuration: The case model might be missing required configurations or might have been incorrectly set up.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Element Type:
  
  Verify that the element type you are trying to use is valid and exists in the system. You can do this by checking the relevant configuration in the SAP system.
  
  
  
  Review Customizing Settings:
  
  Go to the Customizing settings for case management in SAP. You can access this through the transaction code SPRO.
  Navigate to Customer Relationship Management > Service > Service Order Management > Define Case Management.
  Ensure that the element types are correctly defined and that the case model is properly configured.
  
  
  
  Adjust Case Model:
  
  If you have recently made changes to the case model or element types, ensure that these changes are consistent and correctly implemented.
  If necessary, revert any recent changes that may have caused the issue.
  
  
  
  Check for Notes and Updates:
  
  Look for any SAP Notes or updates related to this error message. Sometimes, SAP releases patches or notes that address specific issues.
  
  
  
  Testing:
  
  After making adjustments, test the case model again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for case management to ensure that you are following the correct procedures for configuration.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for Customizing and CRMD_ORDER for managing cases.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Training and Documentation: Consider reviewing training materials or documentation related to SAP CRM case management for a deeper understanding of the configuration process.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_IC_CASE001 error message in your SAP system.