How To Fix CRM_IC_CASE001 - Element type &1 is not valid for case model; adjust Customizing

CRM_IC_CASE001 - Overview

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 001

• Message text: Element type &1 is not valid for case model; adjust Customizing

What causes this issue?

The element type of the current filter does not occur in the case model
of the current case type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Define Filter "&V2&" in Customizing for <ZK>Customer Relationship
Management</> under <ZK>Interaction Center WebClient</> --> <ZK>Business
Transactions</> --> <ZK>Case Management</> -->
<DS:SIMG.CRM_CASE_IC_FILTER>Define Filters for Displaying Case Details
</>.
For further reference see Customizing activity <ZK>Customer Relationship
Management</> --> <ZK>Case Management</> --> <ZK>Extended Customizing</>
--> <ZK>Special Settings</> -->
<DS:SIMG.CRM_CASE_CASERECMOD>Create/Change Case Record Model</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE001 - Element type &1 is not valid for case model; adjust Customizing ?

  The SAP error message CRM_IC_CASE001 indicates that there is an issue with the configuration of the case management model in SAP CRM. Specifically, the error states that the element type specified is not valid for the case model, which suggests that there is a mismatch or misconfiguration in the Customizing settings related to case management.
  
  Cause:
  
  Invalid Element Type: The element type specified in the case model does not exist or is not defined correctly in the system.
  Customizing Settings: The Customizing settings for the case management might not be properly configured, leading to the system not recognizing the specified element type.
  Missing or Incorrect Configuration: The case model might be missing required configurations or might have been incorrectly set up.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Element Type:
  
  Verify that the element type you are trying to use is valid and exists in the system. You can do this by checking the