How To Fix CRM_IC_CASE002 - Only case types with a process C*, T*, X*, Y* or Z* are allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 002

• Message text: Only case types with a process C*, T*, X*, Y* or Z* are allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE002 - Only case types with a process C*, T*, X*, Y* or Z* are allowed ?

  The SAP error message CRM_IC_CASE002 indicates that the case type you are trying to use in the SAP CRM (Customer Relationship Management) system is not valid for the operation you are attempting to perform. Specifically, the error states that only case types with a process code starting with C, T, X, Y, or Z are allowed.
  Cause:
  
  Invalid Case Type: The case type you are trying to use does not start with one of the allowed prefixes (C, T, X, Y, Z).
  Configuration Issue: The case type may not be properly configured in the system or may not be assigned to the correct process category.
  User Role/Authorization: The user may not have the necessary permissions to access or create cases of the specified type.
  
  Solution:
  
  
  Check Case Type: Verify the case type you are trying to use. Ensure that it starts with one of the allowed prefixes (C, T, X, Y, Z).
  
  You can do this by navigating to the case type configuration in the SAP CRM system.
  
  
  
  Modify Case Type: If the case type is incorrect, either select a valid case type or create a new case type that meets the criteria.
  
  To create or modify case types, you may need to access the customizing settings in SAP (transaction code SPRO) and navigate to the relevant section for case management.
  
  
  
  Review Configuration: Ensure that the case type is properly configured and linked to the appropriate processes. This may involve checking the process configuration settings in the CRM system.
  
  
  User Authorization: Check if the user has the necessary authorizations to create or manage the case type. If not, you may need to adjust the user roles or permissions.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for more detailed information on case types and their configurations.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, CRMD_ORDER for managing cases, or CRMD_ORDERADM_H for accessing case details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRM_IC_CASE002 error and successfully work with the appropriate case types in your SAP CRM system.