How To Fix CRM_IC_CASE004 - Business partner &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 004

• Message text: Business partner &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE004 - Business partner &1 does not exist ?

  The SAP error message CRM_IC_CASE004 indicates that the business partner (BP) specified in the transaction does not exist in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate a business partner record that cannot be found.
  Cause:
  
  Incorrect Business Partner ID: The business partner ID entered may be incorrect or mistyped.
  Business Partner Not Created: The business partner may not have been created in the system.
  Data Synchronization Issues: If your system is integrated with other systems (like SAP ERP), there may be synchronization issues leading to the business partner not being available in CRM.
  Authorization Issues: The user may not have the necessary authorizations to view or access the business partner.
  Inactive Business Partner: The business partner may exist but is marked as inactive or deleted.
  
  Solution:
  
  Verify Business Partner ID: Double-check the business partner ID you are using to ensure it is correct.
  Create Business Partner: If the business partner does not exist, create it using the transaction code BP (Business Partner) in the SAP GUI.
  Check Synchronization: If your system is integrated with other systems, ensure that the data synchronization processes are functioning correctly and that the business partner data is being transferred properly.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the business partner. This can be checked with the help of a system administrator.
  Check Status: If the business partner exists but is inactive, you may need to reactivate it or check with your data management team.
  
  Related Information:
  
  Transaction Codes: 
  
  BP - Business Partner Maintenance
  CRMD_ORDER - CRM Order Management
  
  
  Business Partner Roles: Ensure that the business partner has the appropriate roles assigned to it for the context in which you are trying to use it.
  SAP Notes: Check for any relevant SAP Notes or documentation that may address specific issues related to business partner management in your version of SAP CRM.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after checking these areas, it may be beneficial to consult with your SAP support team or refer to SAP's official documentation for further troubleshooting steps.