How To Fix CRM_IC_CASE008 - Only one case type can be the default


CRM_IC_CASE008 - Overview

  • Message type: E = Error

  • Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

  • Message number: 008

  • Message text: Only one case type can be the default

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



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Smart SAP Assistant

  • What is the cause and solution for SAP error message CRM_IC_CASE008 - Only one case type can be the default ?
    The SAP error message CRM_IC_CASE008 indicates that there is an issue with the configuration of case types in the SAP CRM system. Specifically, it means that there is an attempt to set more than one case type as the default, which is not allowed. Each case type must have a unique default setting.
    
    Cause: The error occurs when: You have multiple case types configured in the system. More than one of these case types is marked as the default case type, which violates the system's requirement that only one case type can be designated as the default.
    Solution: To resolve this error, you need to ensure that only one case type is set as the default. Here are the steps to do this: Access the Case Type Configuration: Go to the SAP CRM system and navigate to the configuration settings for case types. This can typically be found under the customizing settings (SPRO). Review Existing Case Types: Check the list

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