How To Fix CRM_IC_CASE008 - Only one case type can be the default

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 008

• Message text: Only one case type can be the default

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE008 - Only one case type can be the default ?

  The SAP error message CRM_IC_CASE008 indicates that there is an issue with the configuration of case types in the SAP CRM system. Specifically, it means that there is an attempt to set more than one case type as the default, which is not allowed. Each case type must have a unique default setting.
  Cause:
  The error occurs when:
  
  You have multiple case types configured in the system.
  More than one of these case types is marked as the default case type, which violates the system's requirement that only one case type can be designated as the default.
  
  Solution:
  To resolve this error, you need to ensure that only one case type is set as the default. Here are the steps to do this:
  
  
  Access the Case Type Configuration:
  
  Go to the SAP CRM system and navigate to the configuration settings for case types. This can typically be found under the customizing settings (SPRO).
  
  
  
  Review Existing Case Types:
  
  Check the list of case types that have been defined in the system. Identify which case types are currently set as default.
  
  
  
  Modify Default Settings:
  
  If you find that multiple case types are marked as default, you will need to change the settings:
  
  Select one case type to remain as the default.
  For the other case types, remove the default designation.
  
  
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save your changes.
  
  
  
  Test the Configuration:
  
  After saving, test the configuration by trying to create or access a case to ensure that the error no longer appears.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or CRMD_ORDER for managing cases.
  Documentation: Refer to SAP Help documentation for detailed guidance on case management and configuration.
  User Roles: Ensure that you have the necessary authorizations to make changes to case type settings.
  Transport Requests: If you are working in a development environment, remember to transport your changes to the production environment after testing.
  
  If the issue persists after following these steps, consider checking for any custom developments or enhancements that might be affecting the case type settings, or consult with your SAP support team for further assistance.