How To Fix CRM_IC_CASE014 - Double record entries are not permitted - insertion failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 014

• Message text: Double record entries are not permitted - insertion failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE014 - Double record entries are not permitted - insertion failed ?

  The SAP error message CRM_IC_CASE014, which states "Double record entries are not permitted - insertion failed," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with cases or incidents. This error indicates that there is an attempt to insert a record that already exists in the database, leading to a violation of unique constraints.
  Cause:
  
  Duplicate Entries: The most common cause of this error is that the system is trying to create a new case or record that has the same unique identifier (like case number, incident ID, etc.) as an existing record.
  Data Entry Issues: Users may inadvertently attempt to create a case that already exists due to a lack of awareness of existing records.
  Integration Issues: If there are integrations with other systems (like middleware or third-party applications), they might be sending duplicate data to SAP.
  Concurrency Issues: Multiple users or processes trying to create the same record simultaneously can lead to this error.
  
  Solution:
  
  Check for Existing Records: Before creating a new case, verify if a record with the same identifier already exists in the system. You can do this by searching for the case using the relevant search criteria.
  Modify the Input Data: If you find that the record already exists, modify the input data to create a new unique record instead of trying to insert a duplicate.
  Error Handling in Integrations: If the error is caused by integrations, ensure that the data being sent to SAP is validated for duplicates before insertion.
  Review User Training: Educate users on how to search for existing cases before creating new ones to minimize the chances of duplicate entries.
  Database Constraints: Review the database constraints and ensure they are correctly set up to prevent duplicates. If necessary, adjust the logic in the application to handle potential duplicates gracefully.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing cases and incidents.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Debugging: If the issue persists, consider enabling debugging to trace the exact point of failure in the code, which can provide more insight into why the duplicate entry is being attempted.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the CRM_IC_CASE014 error and implement a solution to prevent it from occurring in the future.