How To Fix CRM_IC_CASE015 - Element type &1 is not assigned to process of current case type

CRM_IC_CASE015 - Overview

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 015

• Message text: Element type &1 is not assigned to process of current case type

What causes this issue?

The element type of the current filter is not assigned to the process
assigned to the current case type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Assign element type &1 to your process in Customizing for
<ZK>Customer Relationship Management</> under <ZK>Case Management </>-->
<ZK>Extended Customizing</> --> <ZK>Special Settings</> --> <ZK>Define
Processes</> --> <ZK>Define Process-Dependent Parameters</> -->
<DS:SIMG.CRM_CASE_ELEMTYPBOR>Assign Element Types and Business Object
Types to a Process</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE015 - Element type &1 is not assigned to process of current case type ?

  The SAP error message CRM_IC_CASE015, which states "Element type &1 is not assigned to process of current case type," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is a mismatch between the case type and the elements or processes that are expected to be associated with it.
  
  Cause:
  
  
  Configuration Issues: The element type (e.g., a specific field or process) is not configured correctly for the case type you are working with. This could be due to missing assignments in the customizing settings.
  Case Type Restrictions: The case type you are using may not support the specific element type you are trying to access or manipulate.
  Data Inconsistencies: There may be inconsistencies in the data or configuration that lead to the system not recognizing the element type as valid for the current case type.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant settings for CRM