How To Fix CRM_IC_CASE015 - Element type &1 is not assigned to process of current case type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 015

• Message text: Element type &1 is not assigned to process of current case type

What causes this issue?

The element type of the current filter is not assigned to the process
assigned to the current case type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Assign element type &1 to your process in Customizing for
<ZK>Customer Relationship Management</> under <ZK>Case Management </>-->
<ZK>Extended Customizing</> --> <ZK>Special Settings</> --> <ZK>Define
Processes</> --> <ZK>Define Process-Dependent Parameters</> -->
<DS:SIMG.CRM_CASE_ELEMTYPBOR>Assign Element Types and Business Object
Types to a Process</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE015 - Element type &1 is not assigned to process of current case type ?

  The SAP error message CRM_IC_CASE015, which states "Element type &1 is not assigned to process of current case type," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is a mismatch between the case type and the elements or processes that are expected to be associated with it.
  Cause:
  
  Configuration Issues: The element type (e.g., a specific field or process) is not configured correctly for the case type you are working with. This could be due to missing assignments in the customizing settings.
  Case Type Restrictions: The case type you are using may not support the specific element type you are trying to access or manipulate.
  Data Inconsistencies: There may be inconsistencies in the data or configuration that lead to the system not recognizing the element type as valid for the current case type.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant settings for CRM case management.
  Verify that the element type you are trying to use is correctly assigned to the case type in question. This can usually be found under the section for defining case types and their associated elements.
  
  
  
  Assign Element Type:
  
  If the element type is not assigned, you will need to add it to the case type configuration. This may involve creating a new assignment or modifying an existing one.
  
  
  
  Review Case Type Settings:
  
  Ensure that the case type you are using is appropriate for the operation you are trying to perform. If necessary, consider using a different case type that supports the required element type.
  
  
  
  Check for Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as sometimes bugs or issues are resolved in newer versions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific guidance on the case type and element type you are working with.
  
  
  
  Testing:
  
  After making changes, test the configuration to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or CRMD_ORDER for case management.
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the case types and element types.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP CRM for further assistance.