How To Fix CRM_IC_CASE016 - You are not authorized to create case &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_CASE - IC Web Client - Case Management Messages

• Message number: 016

• Message text: You are not authorized to create case &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_CASE016 - You are not authorized to create case &1 ?

  The SAP error message CRM_IC_CASE016, which states "You are not authorized to create case &1," typically indicates that the user does not have the necessary authorizations to create a case in the SAP CRM system. This can occur in various scenarios, particularly when working with the CRM Interaction Center (IC).
  Cause:
  
  Authorization Issues: The user role assigned to the individual does not include the necessary permissions to create cases. This could be due to missing authorization objects or incorrect role assignments.
  Configuration Settings: There may be specific configuration settings in the CRM system that restrict case creation based on certain criteria (e.g., user group, organizational unit).
  User Status: The user might be in a status that does not allow case creation (e.g., inactive or locked).
  
  Solution:
  
  
  Check User Roles:
  
  Go to transaction code SU01 to check the user profile.
  Review the roles assigned to the user and ensure that they include the necessary authorizations for case creation.
  The relevant authorization objects for case management typically include CRM_ORDER, CRM_ORDER_MAINTAIN, and others related to case management.
  
  
  
  Modify Authorizations:
  
  If the user lacks the necessary authorizations, you may need to modify the roles or create a new role that includes the required permissions.
  Work with your SAP security team or administrator to ensure that the user has the correct authorizations.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the CRM system to ensure that there are no restrictions preventing the user from creating cases.
  This may involve checking organizational units, user groups, or other settings that could impact case creation.
  
  
  
  User Status:
  
  Ensure that the user is active and not locked in the system. You can check this in the user management area.
  
  
  
  Testing:
  
  After making the necessary changes, have the user log out and log back in to ensure that the new authorizations take effect.
  Test the case creation process again to confirm that the issue is resolved.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects for CRM case management. You can find this information in the SAP documentation or by consulting with your SAP security team.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal for documentation related to CRM case management and user authorizations.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.