How To Fix CRM_IC_AUI563 - Inbox Work Distribution dashboard has been launched with restrictions

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 563

• Message text: Inbox Work Distribution dashboard has been launched with restrictions

What causes this issue?

The <LS>Inbox Work Distribution</> dashboard has been launched with
restrictions because the data determined by the system exceeds the
dashboard data limits.

System Response

The system analyzes and displays data up to the following limits:
A hundred employees per group
Ten inbox statuses
Ten inbox priority values
Fifty main categories
Data that exceeds these limits is not analyzed or displayed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI563 - Inbox Work Distribution dashboard has been launched with restrictions ?

  The SAP error message CRM_IC_AUI563 indicates that the Inbox Work Distribution dashboard has been launched with certain restrictions. This typically occurs in the context of SAP Customer Relationship Management (CRM) systems, particularly when using the Interaction Center (IC) functionalities.
  Cause:
  The error message can be triggered by several factors, including:
  
  
  User Authorizations: The user may not have the necessary authorizations to access all the functionalities of the Inbox Work Distribution dashboard. This can happen if the user roles are not properly configured.
  
  
  Configuration Settings: There may be specific configuration settings in the CRM system that limit the visibility or access to certain work items or functionalities within the dashboard.
  
  
  System Performance: If the system is experiencing performance issues, it may restrict the loading of certain components of the dashboard to ensure that it can still function.
  
  
  Data Restrictions: There may be filters or restrictions applied to the data that the dashboard is trying to display, which could limit the work items shown to the user.
  
  
  Solution:
  To resolve the issue, consider the following steps:
  
  
  Check User Authorizations:
  
  Review the user roles and authorizations assigned to the user experiencing the issue. Ensure that they have the necessary permissions to access the Inbox Work Distribution dashboard fully.
  Use transaction code SU53 to analyze authorization failures after the error occurs.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings related to the Inbox Work Distribution dashboard. Ensure that there are no restrictions set that would limit the user's access.
  Consult with your SAP Basis or CRM administrator to verify the configuration.
  
  
  
  System Performance:
  
  Monitor the system performance to ensure that it is running optimally. If there are performance issues, consider optimizing the system or checking for any background jobs that may be affecting performance.
  
  
  
  Data Filters:
  
  Investigate any filters or restrictions that may be applied to the work items in the dashboard. Ensure that the user is not inadvertently limited by these filters.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Testing:
  
  If possible, test the dashboard with a different user account that has full access to determine if the issue is user-specific or system-wide.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for detailed information on configuration and user management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support Tickets: If the issue persists and cannot be resolved internally, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the cause of the CRM_IC_AUI563 error and implement a suitable solution.