How To Fix CRM_IC_AUI563 - Inbox Work Distribution dashboard has been launched with restrictions

CRM_IC_AUI563 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 563

• Message text: Inbox Work Distribution dashboard has been launched with restrictions

What causes this issue?

The <LS>Inbox Work Distribution</> dashboard has been launched with
restrictions because the data determined by the system exceeds the
dashboard data limits.

System Response

The system analyzes and displays data up to the following limits:
A hundred employees per group
Ten inbox statuses
Ten inbox priority values
Fifty main categories
Data that exceeds these limits is not analyzed or displayed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI563 - Inbox Work Distribution dashboard has been launched with restrictions ?

  The SAP error message CRM_IC_AUI563 indicates that the Inbox Work Distribution dashboard has been launched with certain restrictions. This typically occurs in the context of SAP Customer Relationship Management (CRM) systems, particularly when using the Interaction Center (IC) functionalities.
  
  Cause:
  The error message can be triggered by several factors, including:
  
  
  User Authorizations: The user may not have the necessary authorizations to access all the functionalities of the Inbox Work Distribution dashboard. This can happen if the user roles are not properly configured.
  
  
  Configuration Settings: There may be specific configuration settings in the CRM system that limit the visibility or access to certain work items or functionalities within the dashboard.
  
  
  System Performance: If the system is experiencing performance issues, it may restrict the loading of certain components of the dashboard to ensure that it can still function.
  
  
  Data Restrictions: There may be filters or restrictions applied to the data that the dashboard is trying to display, which