How To Fix CRM_IC_AUI585 - Some result attributes are not displayed due to blocked business partners

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 585

• Message text: Some result attributes are not displayed due to blocked business partners

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI585 - Some result attributes are not displayed due to blocked business partners ?

  The SAP error message CRM_IC_AUI585 indicates that some result attributes are not displayed because the associated business partners are blocked. This typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with business partner data in the Interaction Center (IC).
  Cause:
  
  
  Blocked Business Partners: The primary cause of this error is that the business partners (customers, vendors, etc.) involved in the transaction or query are marked as blocked in the system. This could be due to various reasons, such as:
  
  The business partner has been flagged for credit issues.
  The business partner is inactive or has been deactivated.
  Specific blocking reasons set by the organization (e.g., legal issues, compliance).
  
  
  
  Configuration Settings: There may be specific configuration settings in the CRM system that dictate how blocked business partners are handled in the Interaction Center.
  
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check Business Partner Status:
  
  Navigate to the business partner master data in the SAP system.
  Check the status of the business partners that are causing the error. Look for any flags or indicators that show they are blocked or inactive.
  
  
  
  Unblock Business Partners:
  
  If the business partner is blocked and it is appropriate to unblock them, you can do so by changing their status in the business partner master data.
  Ensure that any necessary approvals or compliance checks are completed before unblocking.
  
  
  
  Review Configuration:
  
  If the blocking is due to specific configuration settings, review the settings in the CRM system to determine if they need to be adjusted.
  Consult with your SAP administrator or functional consultant to understand the implications of changing these settings.
  
  
  
  User Training:
  
  Ensure that users are trained to understand the implications of blocking business partners and the processes involved in managing business partner statuses.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to CRM and business partner management for additional guidance and best practices.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to access and manage business partner data.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error message.
  Support: If the issue persists after checking the above, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to address the CRM_IC_AUI585 error and ensure that the necessary business partner data is displayed correctly in the Interaction Center.