How To Fix CRM_IC_AUI600 - User mapped to multiple CRM accounts; only the first account displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 600

• Message text: User mapped to multiple CRM accounts; only the first account displayed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI600 - User mapped to multiple CRM accounts; only the first account displayed ?

  The SAP error message CRM_IC_AUI600 indicates that a user is mapped to multiple CRM accounts, and as a result, only the first account is displayed in the interface. This situation typically arises in the context of SAP Customer Relationship Management (CRM) systems, particularly when dealing with the Interaction Center (IC).
  Cause:
  
  
  Multiple Account Assignments: The user has been assigned to multiple CRM accounts in the system. This can happen due to various reasons, such as:
  
  Incorrect configuration or data entry.
  User roles or profiles that allow access to multiple accounts.
  Migrations or data imports that did not properly handle account assignments.
  
  
  
  System Limitation: The system is designed to display only the first account associated with the user, which can lead to confusion if the user needs to access multiple accounts.
  
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Review User Account Assignments:
  
  Go to the user management section in your SAP CRM system.
  Check the account assignments for the user in question. Identify all the accounts that the user is mapped to.
  
  
  
  Consolidate or Modify Assignments:
  
  If the user should only have access to one account, remove the unnecessary account assignments.
  If the user needs access to multiple accounts, consider creating a role or profile that allows for better management of these accounts.
  
  
  
  Adjust User Roles:
  
  Review the roles assigned to the user. Ensure that the roles are configured correctly to allow access to the necessary accounts without causing conflicts.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on managing user accounts and roles in your version of SAP CRM.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you are unsure about making changes, consider reaching out to SAP support for assistance. They can provide guidance based on your specific system configuration.
  
  
  
  Related Information:
  
  User Management in SAP CRM: Understanding how users are managed and assigned to accounts is crucial for effective CRM operations.
  Role-Based Access Control: Familiarize yourself with how roles and permissions work in SAP to ensure users have the appropriate access.
  SAP Notes and Knowledge Base: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  
  By following these steps, you should be able to resolve the CRM_IC_AUI600 error and ensure that users have the appropriate access to the necessary CRM accounts.