How To Fix CRM_IC_AUI562 - Exception occurred during the accelerated search

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 562

• Message text: Exception occurred during the accelerated search

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI562 - Exception occurred during the accelerated search ?

  The SAP error message CRM_IC_AUI562, which indicates that an exception occurred during the accelerated search, can be caused by various factors. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Configuration Issues: Incorrect configuration of the accelerated search settings in the SAP system can lead to this error.
  Data Issues: Inconsistent or corrupted data in the database that the accelerated search is trying to access.
  System Performance: High load on the system or insufficient resources (CPU, memory) can cause timeouts or failures during the search process.
  Software Bugs: There may be bugs in the version of the SAP software you are using that affect the accelerated search functionality.
  Authorization Issues: Lack of proper authorizations for the user executing the search can also lead to exceptions.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the accelerated search in the SAP system. Ensure that all parameters are set correctly.
  Data Consistency Check: Run consistency checks on the data being accessed by the accelerated search. Look for any inconsistencies or corruption in the database.
  System Resources: Monitor system performance and resource usage. If the system is under heavy load, consider optimizing performance or increasing resources.
  Update Software: Ensure that your SAP system is up to date with the latest patches and updates. Check SAP notes for any known issues related to the error.
  User Authorizations: Verify that the user has the necessary authorizations to perform the accelerated search. Adjust roles and permissions as needed.
  Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for CRM and accelerated search functionalities to ensure compliance with best practices.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.