How To Fix CRM_IC_AUI560 - Search has been only partially performed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 560

• Message text: Search has been only partially performed

What causes this issue?

Some of the selected main categories have been excluded from the search,
due to the search attribute validity check:
If a main category cannot be combined with a selected search attribute,
the main category is excluded from the search. For example, a search
involving the main category <LS>E-Mail</> in combination with the
<LS>Checklist ID</> search attribute is not valid, and the search is not
performed.
This system behavior also applies if only one main category has been
selected or if no main category has been selected. In the latter
situation, the validity check is performed for all main categories that
are defined for the corresponding inbox profile in Customizing, and the
search is performed for all main categories that have passed the
validity check.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For detailed information, see the processing log.
More Information
Non-Supported Main Category and Search Attribute Combinations
The following search attributes cannot be combined with some main
categories that are business transactions in SAP S/4HANA for customer
management (inbox item type <LS>Inbox Item: OneOrder</>):
<LS>Category ID</>
<LS>Checklist ID</>

<LS>Social Media Channel</>
<LS>Social Media Post Type</>

<LS>Sender Address</>
<LS>Recipient Address</>
The following search attributes cannot be combined with main categories
with the inbox item type <LS>Inbox Item: Workitem - Inbound Email, Fax
and Letter</>:
<LS>Created By</>
<LS>Category ID</>
<LS>Checklist ID</>

<LS>Social Media Channel</>
<LS>Social Media Post Type</>


<LS>Change Period</>
<LS>Changed On</>

The following search attributes cannot be combined with main categories
with the inbox item type <LS>Inbox Item: Outbound Correspondence</>
(outbound e-mails, fax messages, letters, and text messages):
<LS>Priority</>
<LS>Reserved</>
<LS>Due Date</>
<LS>Category ID</>
<LS>Checklist ID</>
The following search attributes cannot be combined with main categories
with the inbox item type <LS>Inbox Item: Sales Order</>:
<LS>Created By</>
<LS>Assigned To</>
<LS>Priority</>
<LS>Back-End Client</>
<LS>Company Code</>
<LS>Category ID</>
<LS>Checklist ID</>
<LS>Checklist Step Partner Function</>
<LS>Checklist Step Partner ID</>
<LS>Checklist Step Execution Status</>
<LS>Checklist Step Status</>
<LS>Social Media Channel</>
<LS>Social Media Post Type</>
<LS>Sender Address</>
<LS>Recipient Address</>
<LS>Due Period</>
<LS>Due On</>
<LS>Change Period</>
<LS>Changed On</>
<LS>Multiple use of Status</>
<LS>Free Text</>

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI560 - Search has been only partially performed ?

  The SAP error message CRM_IC_AUI560, which states "Search has been only partially performed," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC). This error indicates that a search operation did not complete successfully, often due to issues with the search criteria or the underlying data.
  Causes:
  
  Incomplete Search Criteria: The search parameters provided may not be sufficient to retrieve the desired results.
  Data Issues: There may be inconsistencies or missing data in the database that prevent the search from completing.
  System Performance: High system load or performance issues can lead to timeouts or incomplete searches.
  Authorization Issues: The user may not have the necessary permissions to access certain data, leading to partial results.
  Configuration Issues: Incorrect configuration settings in the CRM system can affect search functionality.
  
  Solutions:
  
  Review Search Criteria: Ensure that the search parameters are complete and correctly specified. Try broadening the search criteria to see if more results can be retrieved.
  Check Data Integrity: Verify that the data in the system is complete and consistent. Look for any missing or corrupted records that might affect the search.
  Monitor System Performance: Check the system performance and load. If the system is under heavy load, consider running the search during off-peak hours.
  Verify User Authorizations: Ensure that the user has the necessary permissions to access the data being searched. Adjust roles and authorizations as needed.
  Review Configuration Settings: Check the configuration settings related to the search functionality in the CRM system. Ensure that they are set up correctly.
  Consult SAP Notes: Look for any relevant SAP Notes or patches that may address known issues related to this error message.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the steps taken to reproduce it.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE80 (Object Navigator) or ST22 (Dump Analysis).
  Documentation: Review SAP documentation related to the Interaction Center and search functionalities for additional insights and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.