How To Fix CRM_IC_AUI559 - Search could not be performed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 559

• Message text: Search could not be performed

What causes this issue?

A search query is canceled if all of the selected main categories have
been excluded from the search, due to the search attribute validity
check:
If a main category cannot be combined with a selected search attribute,
the main category is excluded from the search. For example, a search
involving the main category <LS>E-Mail</> in combination with the
<LS>Checklist ID</> search attribute is not valid, and the search is not
performed.
This system behavior also applies if only one main category has been
selected or if no main category has been selected. In the latter
situation, the validity check is performed for all main categories that
are defined for the corresponding inbox profile in Customizing, and the
search is performed for all main categories that have passed the
validity check.

System Response

The search has been canceled.

How to fix this error?

For detailed information, see the processing log.
More Information
Non-Supported Main Category and Search Attribute Combinations
The following search attributes cannot be combined with some main
categories that are business transactions in SAP S/4HANA for customer
management (inbox item type <LS>Inbox Item: OneOrder</>):
<LS>Category ID</>
<LS>Checklist ID</>

<LS>Social Media Channel </>
<LS>Social Media Post Type</>

<LS>Sender Address</>
<LS>Recipient Address</>
The following search attributes cannot be combined with main categories
with the inbox item type <LS>Inbox Item: Workitem - Inbound Email, Fax
and Letter</>:
<LS>Created By</>
<LS>Category ID</>
<LS>Checklist ID</>

<LS>Social Media Channel </>
<LS>Social Media Post Type</>


<LS>Change Period</>
<LS>Changed On</>


The following search attributes cannot be combined with main categories
with the inbox item type <LS>Inbox Item: Outbound Correspondence</>
(outbound e-mails, fax messages, letters, and text messages):
<LS>Priority</>
<LS>Reserved</>
<LS>Due Date</>
<LS>Category ID</>
<LS>Checklist ID</>

The following search attributes cannot be combined with main categories
with the inbox item type <LS>Inbox Item: Sales Order</>:
<LS>Created By</>
<LS>Assigned To</>
<LS>Priority</>
<LS>Back-End Client</>
<LS>Company Code</>
<LS>Category ID</>
<LS>Checklist ID</>
<LS>Checklist Step Partner Function</>
<LS>Checklist Step Partner ID</>
<LS>Checklist Step Execution Status</>
<LS>Checklist Step Status</>
<LS>Social Media Channel</>
<LS>Social Media Post Type</>
<LS>Sender Address</>
<LS>Recipient Address</>
<LS>Due Period</>
<LS>Due On</>
<LS>Change Period</>
<LS>Changed On</>
<LS>Multiple use of Status</>
<LS>Free Text</>

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI559 - Search could not be performed ?

  The SAP error message CRM_IC_AUI559, which states "Search could not be performed," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the Interaction Center (IC) or when trying to perform a search operation in the CRM application.
  Causes:
  
  Data Issues: The search criteria may not match any existing records in the database. This could be due to incorrect input or missing data.
  Authorization Issues: The user may not have the necessary authorizations to access the data being searched.
  System Configuration: There may be issues with the configuration of the search function or the underlying database.
  Technical Errors: There could be a temporary technical issue, such as a database connection problem or a system performance issue.
  Search Index Problems: If the search relies on an index, it may be outdated or corrupted.
  
  Solutions:
  
  Check Search Criteria: Ensure that the search criteria entered are correct and that there are records that match those criteria.
  User Authorizations: Verify that the user has the necessary authorizations to perform the search. This can be checked in the user roles and authorizations settings.
  System Configuration: Review the configuration settings for the search functionality in the CRM system. Ensure that all necessary components are properly configured.
  Database Connection: Check the database connection and ensure that the system is running smoothly. Look for any performance issues or downtime.
  Rebuild Search Index: If the search relies on an index, consider rebuilding the search index to ensure it is up to date and functioning correctly.
  Consult Logs: Check the application logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for the CRM Interaction Center to understand the expected behavior and configuration of the search functionality.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.