How To Fix CRM_IC_AUI561 - Accelerated search could not be performed; non-accelerated search used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 561

• Message text: Accelerated search could not be performed; non-accelerated search used

What causes this issue?

The accelerated inbox search could not be performed, and the
non-accelerated inbox search has been used instead.
The following causes could apply:
An exception has occurred when trying to access the SAP HANA database.
Your system administrator can define the system behavior for the
situation that the accelerated inbox search cannot be performed due to
an exception as a result of an SAP HANA database connection check. They
can choose between the following options:
The non-accelerated search is used.
The search is canceled.
Not all main categories included in the search query are supported by
the accelerated inbox search.
The following main categories are supported by the accelerated search:
Main categories with the inbox item type <LS>Inbox Item: Workitem -
Inbound Email, Fax and Letter</>
Main categories with the inbox item type <LS>Inbox Item: OneOrder</>
that belong to SAP Customer Relationship Management (SAP CRM), for
example <LS>Service Order</> and <LS>Service Request</>
Main categories with the inbox item type <LS>Inbox Item: Case</>, for
example <LS>Incident Tracking Case</>
Not all search attributes included in the search are supported by the
accelerated inbox search.
The following search attributes are not supported by the accelerated
inbox search:
<LS>Category ID</>
<LS>Checklist Step Partner Function</>
<LS>Checklist Step Partner ID</>
<LS>Checklist Step Execution Status</>
<LS>Checklist Step Status</>

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For detailed information, see the processing log.
If the non-accelerated search has been used due to an exception, contact
your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI561 - Accelerated search could not be performed; non-accelerated search used ?

  The SAP error message CRM_IC_AUI561 indicates that the system was unable to perform an accelerated search in the CRM Interaction Center (IC) and has defaulted to a non-accelerated search instead. This can impact performance, especially if the dataset is large, as non-accelerated searches are generally slower.
  Causes:
  
  Configuration Issues: The accelerated search may not be properly configured in the system.
  Missing Indexes: The necessary indexes for the accelerated search may not be created or may be corrupted.
  Data Volume: The volume of data being searched may exceed the limits set for accelerated searches.
  System Performance: The system may be experiencing performance issues that prevent the accelerated search from executing.
  Authorization Issues: The user may not have the necessary authorizations to perform an accelerated search.
  
  Solutions:
  
  Check Configuration: Verify that the accelerated search is correctly configured in the system. This includes checking the settings in the CRM system and ensuring that the necessary parameters are set.
  Rebuild Indexes: If indexes are missing or corrupted, you may need to rebuild them. This can typically be done through transaction codes like SICF or SE11 to manage database objects.
  Data Management: If the data volume is too high, consider archiving old data or optimizing the database to improve performance.
  System Monitoring: Monitor system performance and check for any bottlenecks that may be affecting the search capabilities. This may involve checking system logs and performance metrics.
  User Authorizations: Ensure that the user has the necessary authorizations to perform accelerated searches. This may involve checking roles and permissions in the user profile.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM Interaction Center to understand the requirements and configurations for accelerated searches.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By addressing the above causes and implementing the suggested solutions, you should be able to resolve the CRM_IC_AUI561 error and restore the functionality of accelerated searches in your SAP system.