How To Fix CRM_IC_AUI557 - Inbox Work Distribution dashboard could not be launched

CRM_IC_AUI557 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 557

• Message text: Inbox Work Distribution dashboard could not be launched

What causes this issue?

The <LS>Inbox Work Distribution</> dashboard could not be launched due
to system settings.

System Response

The <LS>Inbox Work Distribution</> dashboard is not displayed.

How to fix this error?

Contact your system administration.

Procedure for System Administrators

To enable the <LS>Inbox Work Distribution</> dashboard for your business
role and user, ensure that the following settings have been made:
Customizing
The correct inbox profile is assigned to your business role.
The inbox profile is enabled for the accelerated search.
The acceleration profile assigned to the inbox profile is activated.
All main categories included in the inbox profile are supported by the
assigned acceleration profile.
Organizational Management
Your user is assigned to at least one organizational unit.
The total number of employees in the groups to which your user is
assigned in organizational management does not exceed 500.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI557 - Inbox Work Distribution dashboard could not be launched ?

  The SAP error message CRM_IC_AUI557, which states that the "Inbox Work Distribution dashboard could not be launched," typically indicates an issue with the configuration or setup of the SAP CRM system, particularly related to the Interaction Center (IC) and its dashboards.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the Inbox Work Distribution dashboard.
  Configuration Errors: There may be misconfigurations in the SAP CRM system or the Interaction Center settings.
  Missing Components: Required components or services for the dashboard may not be activated or installed.
  Browser Compatibility: The browser being used may not be compatible with the SAP CRM system or the dashboard.
  Network Issues: There could be network connectivity problems that prevent the dashboard from loading.
  System Performance: High system load or performance issues may prevent the dashboard from launching.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary roles and authorizations to access the dashboard. This can be done by