How To Fix CRM_IC_AUI557 - Inbox Work Distribution dashboard could not be launched

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 557

• Message text: Inbox Work Distribution dashboard could not be launched

What causes this issue?

The <LS>Inbox Work Distribution</> dashboard could not be launched due
to system settings.

System Response

The <LS>Inbox Work Distribution</> dashboard is not displayed.

How to fix this error?

Contact your system administration.

Procedure for System Administrators

To enable the <LS>Inbox Work Distribution</> dashboard for your business
role and user, ensure that the following settings have been made:
Customizing
The correct inbox profile is assigned to your business role.
The inbox profile is enabled for the accelerated search.
The acceleration profile assigned to the inbox profile is activated.
All main categories included in the inbox profile are supported by the
assigned acceleration profile.
Organizational Management
Your user is assigned to at least one organizational unit.
The total number of employees in the groups to which your user is
assigned in organizational management does not exceed 500.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI557 - Inbox Work Distribution dashboard could not be launched ?

  The SAP error message CRM_IC_AUI557, which states that the "Inbox Work Distribution dashboard could not be launched," typically indicates an issue with the configuration or setup of the SAP CRM system, particularly related to the Interaction Center (IC) and its dashboards.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the Inbox Work Distribution dashboard.
  Configuration Errors: There may be misconfigurations in the SAP CRM system or the Interaction Center settings.
  Missing Components: Required components or services for the dashboard may not be activated or installed.
  Browser Compatibility: The browser being used may not be compatible with the SAP CRM system or the dashboard.
  Network Issues: There could be network connectivity problems that prevent the dashboard from loading.
  System Performance: High system load or performance issues may prevent the dashboard from launching.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary roles and authorizations to access the dashboard. This can be done by reviewing the user's role assignments in the SAP system.
  Review Configuration: Verify the configuration settings for the Interaction Center and the Inbox Work Distribution dashboard. Check for any missing or incorrect settings.
  Activate Required Services: Ensure that all necessary services and components for the dashboard are activated in the SAP system. This may involve checking transaction codes like SICF for service activation.
  Browser Compatibility: Test the dashboard in different browsers or update the current browser to the latest version. Ensure that any required browser settings (like enabling JavaScript) are correctly configured.
  Network Troubleshooting: Check for any network issues that may be affecting connectivity to the SAP system. This may involve checking firewalls, proxies, or VPN settings.
  Monitor System Performance: Use transaction codes like ST22 (dump analysis) or SM21 (system log) to check for any performance issues or errors that may be affecting the dashboard.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_IC_AUI557 error. SAP Notes often provide specific guidance on resolving known issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for the Interaction Center and the specific dashboard to ensure that all prerequisites and configurations are met.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.