How To Fix CRM_IC_AUI525 - Close the document in the external editor first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 525

• Message text: Close the document in the external editor first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI525 - Close the document in the external editor first ?

  The SAP error message CRM_IC_AUI525 ("Close the document in the external editor first") typically occurs when you are trying to perform an action in the SAP CRM Interaction Center (IC) while an external document (like a Word document, Excel spreadsheet, or any other external editor) that is linked to the CRM transaction is still open. This can happen when you are working with documents that are integrated with the SAP system, such as attachments or notes.
  Cause:
  
  Open External Document: The most common cause is that an external document associated with the CRM transaction is still open in an external editor.
  Locking Mechanism: SAP uses a locking mechanism to prevent changes to documents while they are being edited externally. If the document is open, SAP will not allow you to proceed with certain actions.
  
  Solution:
  
  Close the External Document: The immediate solution is to locate the external document that is open and close it. Once the document is closed, you should be able to proceed with your actions in the SAP CRM system without encountering the error.
  Check for Multiple Instances: Ensure that there are no other instances of the document open in other applications or windows.
  Refresh the Session: After closing the document, you may want to refresh your SAP session or log out and log back in to ensure that the system recognizes that the document is no longer open.
  
  Related Information:
  
  Document Management: If you are frequently working with external documents, consider reviewing your document management practices to minimize interruptions.
  SAP Notes: Check for any relevant SAP Notes or updates that might address this issue or provide additional context.
  User Training: Ensure that users are trained on the proper handling of external documents in conjunction with SAP CRM to avoid this error in the future.
  
  If the problem persists even after closing the document, it may be worth checking with your SAP administrator or support team for further assistance, as there could be other underlying issues related to the system configuration or document handling.