How To Fix CRM_IC_AUI523 - External document could not be saved or is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 523

• Message text: External document could not be saved or is missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI523 - External document could not be saved or is missing ?

  The SAP error message CRM_IC_AUI523, which states "External document could not be saved or is missing," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with external documents linked to business transactions or activities.
  Causes:
  
  Missing Document: The external document that you are trying to link or save may not exist in the specified location or may have been deleted.
  Incorrect Path or URL: The path or URL to the external document may be incorrect, leading to the system being unable to locate the document.
  Authorization Issues: The user may not have the necessary permissions to access or save the external document.
  File Format Issues: The document may be in an unsupported format or may exceed size limitations set by the system.
  System Configuration: There may be configuration issues in the SAP system that prevent the saving of external documents.
  
  Solutions:
  
  Verify Document Existence: Check if the external document exists in the specified location. If it has been moved or deleted, restore it or update the link.
  Check Path/URL: Ensure that the path or URL to the external document is correct. Test the link to confirm it is accessible.
  Review Authorizations: Check the user’s authorization settings to ensure they have the necessary permissions to access and save external documents.
  File Format and Size: Ensure that the document is in a supported format and does not exceed any size limitations set by the SAP system.
  System Configuration: Consult with your SAP Basis or system administrator to review the configuration settings related to document management and external document handling.
  Error Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that may provide additional context for the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Documentation: Review the SAP CRM documentation for guidelines on handling external documents and any specific requirements or limitations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.