How To Fix CRM_IC_AUI521 - Cannot end; finish or save letter first

CRM_IC_AUI521 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 521

• Message text: Cannot end; finish or save letter first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI521 - Cannot end; finish or save letter first ?

  The SAP error message CRM_IC_AUI521 with the description "Cannot end; finish or save letter first" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction records or letters.
  
  Cause:
  This error usually arises when a user attempts to end an interaction or close a letter without first completing or saving the letter. The system requires that all changes to the letter be finalized before the interaction can be concluded. This is a safeguard to ensure that no data is lost and that all necessary information is captured.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Finish or Save the Letter: 
  
  Before attempting to end the interaction, ensure that you have either finished or saved the letter you are working on. Look for options like "Finish," "Save," or "Complete" in the user interface.
  
  
  
  Check for Required Fields: 
  
  Make sure that all mandatory fields in the letter are filled out.