How To Fix CRM_IC_AUI522 - Cannot send fax; create external document first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 522

• Message text: Cannot send fax; create external document first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI522 - Cannot send fax; create external document first ?

  The SAP error message CRM_IC_AUI522 indicates that the system is unable to send a fax because an external document has not been created first. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when trying to send a fax from the Interaction Center (IC).
  Cause:
  The primary cause of this error is that the system requires an external document (such as a fax document) to be created before it can send a fax. This means that the necessary document that contains the content to be faxed has not been generated or is not available in the system.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Create an External Document:
  
  Ensure that you have created the necessary external document that you want to send via fax. This could be a document generated from a transaction or a report that contains the information you wish to fax.
  
  
  
  Check Document Status:
  
  Verify that the external document is in the correct status and is ready to be sent. Sometimes, documents may be in a draft state or not finalized.
  
  
  
  Use the Correct Transaction:
  
  Make sure you are using the correct transaction or function to create and send the fax. The process may vary depending on your specific SAP configuration.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for fax sending in your SAP system. Ensure that the fax server is correctly configured and that the necessary communication settings are in place.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed instructions on creating external documents and sending faxes. This can provide specific guidance based on your version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to document creation and fax sending in SAP CRM.
  User Permissions: Ensure that you have the necessary permissions to create external documents and send faxes within the SAP system.
  
  By following these steps, you should be able to resolve the CRM_IC_AUI522 error and successfully send faxes from the SAP system.