How To Fix CRM_IC_AUI520 - Cannot end; finish or save fax document first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 520

• Message text: Cannot end; finish or save fax document first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI520 - Cannot end; finish or save fax document first ?

  The SAP error message CRM_IC_AUI520 with the description "Cannot end; finish or save fax document first" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with fax documents in the Interaction Center (IC).
  Cause:
  This error usually arises when a user attempts to end a session or close a transaction while there is an unsaved or unfinished fax document open. The system requires that all documents, including faxes, be completed and saved before allowing the user to exit or end the session.
  Solution:
  To resolve this error, follow these steps:
  
  
  Finish the Fax Document: 
  
  Navigate to the fax document that is currently open.
  Ensure that all required fields are filled out.
  If applicable, complete any necessary actions (like adding recipients or content).
  Save the document by clicking on the "Save" button or using the appropriate menu option.
  
  
  
  Close the Fax Document: 
  
  After saving, close the fax document window.
  Ensure that there are no other open documents that need to be saved or closed.
  
  
  
  End the Session: 
  
  Once all documents are saved and closed, you should be able to end your session without encountering the error.
  
  
  
  Related Information:
  
  User Permissions: Ensure that you have the necessary permissions to save and manage fax documents in the CRM system.
  System Configuration: Check if there are any specific configurations or settings in your SAP system that might affect how fax documents are handled.
  SAP Notes: Look for any relevant SAP Notes or documentation that might provide additional insights or updates related to this error message.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By ensuring that all fax documents are properly saved and closed, you should be able to avoid this error in the future.