How To Fix CRM_IC_AUI517 - Cannot end, finish or save fax / letter document first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 517

• Message text: Cannot end, finish or save fax / letter document first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI517 - Cannot end, finish or save fax / letter document first ?

  The SAP error message CRM_IC_AUI517 indicates that there is an issue with ending, finishing, or saving a fax or letter document in the SAP CRM system. This error typically arises when the system detects that the document is in a state that does not allow it to be finalized or saved. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Incomplete Document: The fax or letter document may not have all the required fields filled out, making it impossible to save or finalize.
  Document Status: The document might be in a status that does not permit it to be ended or saved (e.g., it may be in a draft state).
  Locking Issues: Another user or process may have locked the document, preventing changes or finalization.
  System Configuration: There may be configuration settings in the SAP system that restrict the ability to save or finalize certain types of documents.
  User Permissions: The user may not have the necessary permissions to perform the action on the document.
  
  Solutions:
  
  Check Document Completeness: Ensure that all required fields in the fax or letter document are filled out correctly. Look for any mandatory fields that may be missing.
  Review Document Status: Check the current status of the document. If it is in a draft or incomplete state, complete the necessary steps to change its status to one that allows saving or finalization.
  Release Locks: If the document is locked, check if another user is editing it. If possible, ask them to release the lock or wait until they finish their changes.
  User Permissions: Verify that the user has the appropriate permissions to save or finalize the document. If not, contact your system administrator to adjust the permissions.
  Consult Documentation: Review SAP documentation or help resources for any specific requirements or configurations related to fax and letter documents.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Transaction Codes: Familiarize yourself with transaction codes related to document management in SAP CRM, such as CRM_ORDER or CRM_DNO_MON.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.