How To Fix CRM_IC_AUI516 - Upload of new Fax or Letter Document failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 516

• Message text: Upload of new Fax or Letter Document failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI516 - Upload of new Fax or Letter Document failed ?

  The SAP error message CRM_IC_AUI516, which indicates that the upload of a new Fax or Letter Document has failed, can arise from several causes. Below are some common causes, potential solutions, and related information to help troubleshoot the issue.
  Causes:
  
  File Size Limitations: The document being uploaded may exceed the maximum file size allowed by the system.
  File Format Issues: The file format may not be supported or recognized by the SAP system.
  Authorization Issues: The user may not have the necessary permissions to upload documents.
  System Configuration: There may be configuration issues in the SAP system related to document management.
  Network Issues: Temporary network issues could interrupt the upload process.
  Database Issues: Problems with the database where documents are stored could lead to upload failures.
  
  Solutions:
  
  Check File Size: Ensure that the file you are trying to upload does not exceed the maximum size limit set in the system. If it does, consider compressing the file or splitting it into smaller parts.
  Verify File Format: Make sure that the file format is supported by SAP. Common formats include PDF, DOCX, and TIFF. If the format is not supported, convert the file to an acceptable format.
  Review User Permissions: Check the user roles and authorizations to ensure that the user has the necessary permissions to upload documents. This can be done by an administrator.
  Check System Configuration: Review the configuration settings in the SAP system related to document management. Ensure that all necessary settings are correctly configured.
  Test Network Connection: Ensure that there are no network issues that could be causing the upload to fail. A stable connection is essential for successful uploads.
  Database Health Check: If the issue persists, check the health of the database. Look for any errors or issues that may be affecting document storage.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP Notes often contain patches or workarounds for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for document management.
  Logs and Traces: Review system logs and traces for more detailed error messages that can provide additional context for the failure.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.