How To Fix CRM_IC_AUI514 - Object deleted; search in background restarted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 514

• Message text: Object deleted; search in background restarted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI514 - Object deleted; search in background restarted ?

  The SAP error message CRM_IC_AUI514 indicates that an object has been deleted, which causes the search in the background to restart. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the Interaction Center (IC) or when handling business objects.
  Cause:
  
  Object Deletion: The primary cause of this error is that the object (such as a business partner, transaction, or document) that the system is trying to access has been deleted or is no longer available in the database.
  Concurrency Issues: If multiple users or processes are trying to access or modify the same object simultaneously, one of the actions may lead to the deletion of the object, causing this error for others.
  Data Consistency Issues: Sometimes, inconsistencies in the database or issues during data migration can lead to objects being marked as deleted or not found.
  
  Solution:
  
  Check Object Status: Verify if the object in question has indeed been deleted. You can do this by checking the relevant transaction or using database queries to see if the object exists.
  Recreate the Object: If the object is essential for your process, you may need to recreate it. This could involve re-entering data or restoring it from a backup if available.
  Review User Actions: If multiple users are working on the same data, ensure that there are no conflicting actions that could lead to the deletion of objects.
  System Logs: Check the system logs for any additional error messages or warnings that could provide more context about the deletion and the circumstances leading to the error.
  Background Job Monitoring: If the error occurs during a background job, monitor the job logs to identify any issues that may have caused the restart.
  Consult SAP Notes: Look for relevant SAP Notes or patches that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, or others that pertain to the Interaction Center and CRM functionalities.
  User Authorizations: Ensure that users have the necessary authorizations to access and modify the objects in question.
  System Performance: Sometimes, performance issues can lead to timeouts or unexpected behavior. Ensure that the system is running optimally.
  SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IC_AUI514 error effectively.