How To Fix CRM_IC_AUI513 - Incorrect fax number format

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 513

• Message text: Incorrect fax number format

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI513 - Incorrect fax number format ?

  The SAP error message CRM_IC_AUI513, which indicates an "Incorrect fax number format," typically arises when the fax number entered in the system does not conform to the expected format defined in the system settings. This can occur in various SAP modules, particularly in Customer Relationship Management (CRM) scenarios where fax communication is utilized.
  Cause:
  
  Invalid Format: The fax number may contain invalid characters (e.g., letters, special characters) or may not follow the required structure (e.g., missing country code, area code).
  Configuration Settings: The system may have specific configuration settings that dictate the acceptable format for fax numbers, which the entered number does not meet.
  Length Restrictions: The fax number may exceed the maximum length allowed by the system.
  Leading Zeros: Some systems may have issues with leading zeros in the fax number.
  
  Solution:
  
  
  Check Format: Ensure that the fax number is entered in the correct format. Typically, this includes:
  
  Country code (e.g., +1 for the USA)
  Area code (if applicable)
  The actual fax number
  No spaces or special characters (unless specifically allowed)
  
  Example of a valid format: [phone]
  
  
  Review Configuration: If you have access to the system configuration, check the settings for fax number formats. This can usually be found in the customizing settings under the relevant CRM or communication settings.
  
  
  Validation Rules: Ensure that the entered fax number adheres to any validation rules set up in the system. This may include checking for length, allowed characters, and structure.
  
  
  Test with Different Numbers: Try entering a different fax number that you know is valid to see if the error persists. This can help determine if the issue is with the specific number or a broader system issue.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on the expected format for fax numbers in your version of SAP.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to CRM fax functionalities.
  User Manuals: Review user manuals or training materials for guidance on entering fax numbers correctly.
  System Configuration: If you have access, review the configuration settings in transaction SPRO to ensure that the fax number format settings are correctly defined.
  
  By following these steps, you should be able to resolve the CRM_IC_AUI513 error and successfully enter a valid fax number in the SAP system.