How To Fix CRM_IC_AUI310 - ID &1 is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 310

• Message text: ID &1 is invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI310 - ID &1 is invalid ?

  The SAP error message CRM_IC_AUI310 with the description "ID &1 is invalid" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the Interaction Center (IC). This error indicates that the system is unable to recognize or validate the ID that has been provided, which could be a user ID, business partner ID, or another identifier.
  Causes:
  
  Invalid ID: The ID provided does not exist in the system or is incorrectly formatted.
  Data Inconsistency: There may be inconsistencies in the database, such as missing entries or corrupted data.
  Authorization Issues: The user may not have the necessary permissions to access the ID in question.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, leading to the inability to recognize the ID.
  System Updates: Recent updates or changes to the system may have affected the validity of certain IDs.
  
  Solutions:
  
  Verify the ID: Check the ID you are using to ensure it is correct and exists in the system. You can do this by searching for the ID in the relevant transaction or using the appropriate report.
  Check User Authorizations: Ensure that the user has the necessary authorizations to access the ID. You may need to consult with your system administrator to verify this.
  Data Consistency Check: Run consistency checks on the relevant tables to identify any missing or corrupted data. This may involve using transaction codes like SE11 or SE16 to inspect the database tables.
  Review Configuration Settings: Check the configuration settings in the CRM system to ensure that everything is set up correctly. This may involve reviewing customizing settings in transaction SPRO.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide solutions or workarounds for known issues.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for any specific guidelines related to ID management and error handling.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP support team or consult with SAP directly for further assistance.