How To Fix CRM_IC_AUI312 - You have used operator "is not" more than once for the same attribute

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 312

• Message text: You have used operator "is not" more than once for the same attribute

What causes this issue?

You have used the operator "is not" more than once for the same search
attribute.

System Response

Search criteria with the same attribute are implicitly combined via
'OR'.

How to fix this error?

It usually does not make much sense to use the operator "is not" more
than once for the same search attribute.
For example, if you enter the search criteria
"Main Category is not Service Request
Main Category is not Interaction Record",
the system will retrieve every document for which the following
statement is true:
"The document is not a service request, or the document is not an
interaction record."
But this statement is true for every document. Hence the search criteria
above are equivalent to leaving the search attribute "Main Category"
empty.
If you would like to find, for example, every document that is not a
service request <ZU>and</> is not an interaction record, you might
search via
"Main Category is not Service Request",
then use the table view of the result list (if configured in your
system) and click on the header of the column "Main Category". Here, you
can use the option "(Custom...)" to filter such as to exclude all
documents that are no interaction records.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI312 - You have used operator "is not" more than once for the same attribute ?

  The SAP error message CRM_IC_AUI312 indicates that there is an issue with the use of the operator "is not" in a query or filter condition within the SAP CRM Interaction Center (IC). This error typically arises when the same attribute is being checked multiple times with the "is not" operator in a single query, which is not allowed.
  Cause:
  The primary cause of this error is the incorrect formulation of a query or filter condition where the same attribute is being evaluated with the "is not" operator more than once. For example, if you have a filter condition that looks like this:
  Attribute A is not value1 AND Attribute A is not value2
  This would trigger the error because the same attribute (Attribute A) is being used with the "is not" operator multiple times.
  Solution:
  To resolve this error, you need to revise the query or filter condition to ensure that each attribute is only evaluated once with the "is not" operator. Here are a few approaches to fix the issue:
  
  
  Combine Conditions: If you are trying to exclude multiple values for the same attribute, you can use a different logical operator. For example, instead of using "is not" multiple times, you can use "is not in" if the system supports it:
  Attribute A is not in (value1, value2)
  
  
  Reformulate the Query: If the system does not support the "is not in" operator, you may need to restructure your query to avoid using the same attribute with "is not" multiple times. For example, you can create separate conditions for different attributes or use a different logical structure.
  
  
  Check for Duplicates: Review your query or filter conditions to ensure that you are not unintentionally duplicating conditions for the same attribute.
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or the specific documentation for the version of SAP CRM you are using for more details on query formulation and supported operators.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on query formulation.
  Testing: After making changes to the query, test it to ensure that it executes without errors and returns the expected results.
  
  By following these steps, you should be able to resolve the CRM_IC_AUI312 error and successfully execute your query in the SAP CRM Interaction Center.