How To Fix CRM_IC_AUI311 - Assigned To: Me and "Assigned To: My Groups" must be used separately

CRM_IC_AUI311 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 311

• Message text: Assigned To: Me and "Assigned To: My Groups" must be used separately

What causes this issue?

The search criteria <LS>Assigned To: Me</> and <LS>Assigned To: My
Groups</> cannot be combined with other <LS>Assigned To</> search
criteria.
You cannot for example perform a search using <LS>Assigned To: Me</> in
combination with <LS>Assigned To: My Groups</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_IC_AUI311 - Details

• The SAP error message CRM_IC_AUI311 indicates that there is a conflict in the assignment of tasks or items in the SAP CRM (Customer Relationship Management) system. Specifically, it states that the options "Assigned To: Me" and "Assigned To: My Groups" cannot be used simultaneously in the same context. This typically occurs in the context of work item management or task assignment within the CRM interface.
  
  Cause:
  The error arises when a user attempts to filter or assign tasks using both "Assigned To: Me" (which filters tasks assigned to the individual user) and "Assigned To: My Groups" (which filters tasks assigned to the user's groups) at the same time. The system does not allow these two filters to be applied together because they represent different scopes of task assignment.
  
  Solution:
  To resolve this error, you should do the following:
  
  
  Choose One Filter: Decide whether you want to view tasks assigned specifically to you or those assigned