How To Fix CRM_IC_AUI311 - Assigned To: Me and "Assigned To: My Groups" must be used separately

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 311

• Message text: Assigned To: Me and "Assigned To: My Groups" must be used separately

What causes this issue?

The search criteria <LS>Assigned To: Me</> and <LS>Assigned To: My
Groups</> cannot be combined with other <LS>Assigned To</> search
criteria.
You cannot for example perform a search using <LS>Assigned To: Me</> in
combination with <LS>Assigned To: My Groups</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI311 - Assigned To: Me and "Assigned To: My Groups" must be used separately ?

  The SAP error message CRM_IC_AUI311 indicates that there is a conflict in the assignment of tasks or items in the SAP CRM (Customer Relationship Management) system. Specifically, it states that the options "Assigned To: Me" and "Assigned To: My Groups" cannot be used simultaneously in the same context. This typically occurs in the context of work item management or task assignment within the CRM interface.
  Cause:
  The error arises when a user attempts to filter or assign tasks using both "Assigned To: Me" (which filters tasks assigned to the individual user) and "Assigned To: My Groups" (which filters tasks assigned to the user's groups) at the same time. The system does not allow these two filters to be applied together because they represent different scopes of task assignment.
  Solution:
  To resolve this error, you should do the following:
  
  
  Choose One Filter: Decide whether you want to view tasks assigned specifically to you or those assigned to your groups. You cannot select both options at the same time.
  
  
  Clear Filters: If you have both filters selected, clear one of them before applying the filter again. For example, if you want to see tasks assigned to you, deselect the "Assigned To: My Groups" option.
  
  
  Refresh the View: After adjusting the filters, refresh the view or reapply the filter to see the updated list of tasks.
  
  
  Related Information:
  
  User Roles and Permissions: Ensure that you have the appropriate roles and permissions to view tasks assigned to your groups if you choose that filter.
  System Configuration: If this error persists or if you believe it should not be occurring, it may be worth checking with your SAP administrator to ensure that the system configuration is set up correctly.
  Documentation: Refer to SAP's official documentation or help resources for more detailed information on task assignment and filtering in the CRM module.
  
  By following these steps, you should be able to resolve the error and effectively manage your tasks within the SAP CRM system.