How To Fix CRM_IC_AUI309 - Employee Responsible and "Reserved" cannot be combined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 309

• Message text: Employee Responsible and "Reserved" cannot be combined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI309 - Employee Responsible and "Reserved" cannot be combined ?

  The SAP error message CRM_IC_AUI309, which states that "Employee Responsible and 'Reserved' cannot be combined," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the assignment of responsibilities in a business transaction, such as a service request or a sales order.
  Cause:
  This error usually arises when:
  
  Conflicting Responsibility Assignments: An employee is assigned as the "Employee Responsible" for a transaction, while at the same time, the transaction is marked as "Reserved." In SAP CRM, these two statuses are mutually exclusive.
  Configuration Issues: There may be specific configurations in the system that dictate how responsibilities are assigned, and these configurations may not allow for the combination of an employee responsible and a reserved status.
  Data Entry Errors: During the creation or modification of a transaction, incorrect data may have been entered, leading to this conflict.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Transaction Status: Review the transaction to see if it is marked as "Reserved." If it is, you will need to change this status to allow for an employee to be assigned as responsible.
  
  
  Modify Employee Assignment: If the transaction needs to remain "Reserved," you should remove the employee responsible assignment. This can typically be done in the transaction details screen where responsibilities are assigned.
  
  
  Review Configuration Settings: If this issue occurs frequently, it may be worth reviewing the configuration settings in the SAP CRM system to ensure that the rules governing responsibility assignments are set up correctly.
  
  
  Consult Documentation: Check the SAP Help Portal or your organization's internal documentation for any specific guidelines related to responsibility assignments in your CRM setup.
  
  
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.
  
  
  Related Information:
  
  SAP Notes: Look for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM activities, such as CRM_ORDER, CRM_SERVICE, etc., to better navigate and troubleshoot issues.
  User Roles and Authorizations: Ensure that the user has the appropriate roles and authorizations to make changes to employee assignments and transaction statuses.
  
  By following these steps, you should be able to resolve the CRM_IC_AUI309 error and ensure that your employee responsibility assignments are correctly configured.