How To Fix CRM_IC_AUI308 - Employee responsible is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 308

• Message text: Employee responsible is invalid

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI308 - Employee responsible is invalid ?

  The SAP error message CRM_IC_AUI308, which states "Employee responsible is invalid," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with the employee responsible for a particular transaction or record. This error can arise in various contexts, such as when creating or updating business partners, service requests, or other CRM-related objects.
  Causes:
  
  Invalid Employee ID: The employee ID specified in the transaction does not exist in the system or has been deactivated.
  Organizational Structure Issues: The employee may not be assigned to the correct organizational unit or may not have the necessary authorizations.
  Data Inconsistencies: There may be inconsistencies in the master data related to the employee, such as missing or incorrect information.
  Role Assignment: The employee may not have the required roles or authorizations to be assigned as responsible for the transaction.
  
  Solutions:
  
  Verify Employee ID: Check the employee ID in the system to ensure it is valid and active. You can do this by navigating to the relevant employee master data transaction (e.g., PA20 or PA30).
  Check Organizational Assignment: Ensure that the employee is assigned to the correct organizational unit and has the necessary roles and authorizations.
  Update Employee Data: If the employee's data is incorrect or incomplete, update it in the system to ensure all required fields are filled out correctly.
  Role and Authorization Check: Verify that the employee has the necessary roles assigned in the system to perform the required actions. This may involve checking the role assignments in the user administration area.
  Consult with HR: If you are unable to resolve the issue, consult with your HR department or system administrator to ensure that the employee's data is correctly maintained in the system.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check employee details.
  Authorization Objects: Review the relevant authorization objects to ensure that the employee has the necessary permissions to be assigned as responsible.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or solutions related to this error message.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult SAP's official documentation for further assistance.