How To Fix CRM_IC_AUI306 - Checklist search: Enter partner function in combination with partner ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 306

• Message text: Checklist search: Enter partner function in combination with partner ID

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI306 - Checklist search: Enter partner function in combination with partner ID ?

  The SAP error message CRM_IC_AUI306 typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to perform a checklist search without providing the necessary partner function in combination with the partner ID. This error is often encountered in the context of interaction center activities, where specific partner details are required for processing.
  Cause:
  The error is triggered when:
  
  The user has not entered a partner function (e.g., Sold-to party, Ship-to party) along with the corresponding partner ID.
  The system requires both pieces of information to identify the correct partner for the checklist search.
  There may be a configuration issue or missing data in the partner function settings.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Enter Required Information:
  
  Ensure that you have entered both the partner function and the partner ID in the relevant fields before performing the checklist search.
  Check that the partner ID you are using is valid and exists in the system.
  
  
  
  Check Configuration:
  
  Verify the configuration settings for partner functions in the CRM system. Ensure that the partner functions you are trying to use are correctly defined and assigned to the relevant business partners.
  
  
  
  Review User Input:
  
  Double-check for any typographical errors in the partner ID or partner function fields.
  Make sure that the partner function you are using is appropriate for the context of the checklist search.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on how to set up and use partner functions in your CRM system.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Partner Functions: These are roles that a business partner can play in a transaction (e.g., customer, vendor). Each partner function must be defined in the system for the partner ID to be valid.
  Checklist Functionality: In SAP CRM, checklists are used to guide users through processes or to ensure that certain criteria are met. The checklist search requires specific partner details to retrieve relevant checklists.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to this error message.
  
  By following these steps, you should be able to resolve the CRM_IC_AUI306 error and successfully perform your checklist search.