How To Fix CRM_IC_AUI305 - Checklists not supported for selected main category

CRM_IC_AUI305 - Overview

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 305

• Message text: Checklists not supported for selected main category

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI305 - Checklists not supported for selected main category ?

  The SAP error message CRM_IC_AUI305 indicates that checklists are not supported for the selected main category in the SAP CRM (Customer Relationship Management) system. This error typically occurs when a user attempts to access or utilize checklists in a context where they are not configured or allowed based on the main category selected.
  
  Cause:
  
  Main Category Configuration: The main category selected in the CRM interaction center (IC) does not have checklists defined or enabled. Checklists are often linked to specific categories, and if the selected category does not support them, this error will be triggered.
  Customization Settings: The system may have been customized in a way that restricts the use of checklists for certain categories.
  Missing Data: There may be missing or incomplete configuration data related to the checklists for the selected main category.
  
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant settings for checklists. Ensure that the