How To Fix CRM_IC_AUI305 - Checklists not supported for selected main category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 305

• Message text: Checklists not supported for selected main category

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI305 - Checklists not supported for selected main category ?

  The SAP error message CRM_IC_AUI305 indicates that checklists are not supported for the selected main category in the SAP CRM (Customer Relationship Management) system. This error typically occurs when a user attempts to access or utilize checklists in a context where they are not configured or allowed based on the main category selected.
  Cause:
  
  Main Category Configuration: The main category selected in the CRM interaction center (IC) does not have checklists defined or enabled. Checklists are often linked to specific categories, and if the selected category does not support them, this error will be triggered.
  Customization Settings: The system may have been customized in a way that restricts the use of checklists for certain categories.
  Missing Data: There may be missing or incomplete configuration data related to the checklists for the selected main category.
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant settings for checklists. Ensure that the checklists are properly configured for the main category you are trying to use.
  Check the settings under Customer Relationship Management > Interaction Center > Checklists to see if the main category is linked to any checklist.
  
  
  
  Change Main Category: If checklists are not supported for the selected main category, consider changing to a different main category that does support checklists.
  
  
  Consult Documentation: Review the SAP documentation or help files related to checklists and main categories to understand the specific requirements and configurations.
  
  
  Contact SAP Support: If you are unable to resolve the issue through configuration changes, consider reaching out to SAP support for assistance. They may provide insights specific to your system's configuration.
  
  
  Related Information:
  
  Checklists in SAP CRM: Checklists are used in SAP CRM to guide users through processes, ensuring that all necessary steps are completed. They can be linked to various categories and processes.
  Main Categories: Main categories in SAP CRM define the context of the interaction and can influence the available functionalities, including checklists.
  Customization: Customization in SAP systems can lead to variations in functionality. It is essential to ensure that the system is configured according to business requirements.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.