How To Fix CRM_IC_AUI303 - Selected inbox item could not be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 303

• Message text: Selected inbox item could not be displayed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI303 - Selected inbox item could not be displayed ?

  The SAP error message CRM_IC_AUI303, which states "Selected inbox item could not be displayed," typically occurs in the SAP Customer Relationship Management (CRM) system, particularly in the Interaction Center (IC). This error can arise due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Data Inconsistency: The inbox item may have been deleted or modified in a way that makes it no longer accessible.
  Authorization Issues: The user may not have the necessary permissions to view the selected inbox item.
  Technical Issues: There may be a problem with the backend system or database that is preventing the item from being displayed.
  Configuration Issues: Incorrect configuration settings in the CRM system could lead to this error.
  Session Timeout: If the user session has timed out, it may lead to issues when trying to access inbox items.
  
  Solutions:
  
  
  Check Data Integrity:
  
  Verify if the inbox item still exists in the database. You can do this by checking the relevant tables or using transaction codes to view the item directly.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the inbox items. This can be checked in the user roles and profiles.
  
  
  
  Technical Troubleshooting:
  
  Check the system logs (transaction SLG1) for any related error messages that could provide more context on the issue.
  If there are any recent changes or updates to the system, consider rolling them back or checking if they might have caused the issue.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to the Interaction Center and inbox items. Ensure that all necessary settings are correctly configured.
  
  
  
  Session Management:
  
  If the session has timed out, log out and log back into the system to refresh the session.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP frequently releases updates that address known issues.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for any additional troubleshooting steps or best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_IC_AUI303 error and implement a suitable solution.