How To Fix CRM_IC_AUI302 - Selected inbox item could not be accessed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 302

• Message text: Selected inbox item could not be accessed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI302 - Selected inbox item could not be accessed ?

  The SAP error message CRM_IC_AUI302 ("Selected inbox item could not be accessed") typically occurs in the SAP Customer Relationship Management (CRM) system, particularly when users are trying to access items in their inbox, such as service requests, activities, or other CRM-related tasks. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to access the specific inbox item.
  Data Inconsistency: The item may have been deleted or modified in a way that makes it inaccessible.
  System Configuration: There may be issues with the configuration of the CRM system or the specific inbox settings.
  Technical Errors: There could be underlying technical issues, such as database inconsistencies or system performance problems.
  Session Timeout: The user session may have timed out, leading to access issues.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to access the inbox items. This can be checked in the user profile or by consulting with a system administrator.
  
  
  
  Verify Item Status:
  
  Check if the item is still valid and has not been deleted or archived. If it has been modified, ensure that the changes do not affect access.
  
  
  
  Refresh the Inbox:
  
  Sometimes, simply refreshing the inbox or logging out and back into the system can resolve temporary glitches.
  
  
  
  Check System Configuration:
  
  Review the configuration settings related to the inbox and ensure that they are set up correctly. This may involve checking the CRM settings or customizing options.
  
  
  
  Consult Technical Support:
  
  If the issue persists, it may be necessary to consult with SAP support or your internal IT team to investigate any underlying technical issues.
  
  
  
  Review System Logs:
  
  Check the system logs for any error messages or warnings that could provide more context about the issue.
  
  
  
  Session Management:
  
  If the session has timed out, ensure that the user logs back in and tries to access the item again.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM to understand the functionality of the inbox and any related configurations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying these solutions, it may be beneficial to escalate the issue to SAP support for further assistance.