How To Fix CRM_IC_AUI300 - Selected inbox item could not be linked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 300

• Message text: Selected inbox item could not be linked

What causes this issue?

You are using the agent inbox to work on e-mails, fax messages, business
transactions or cases. You have selected an item in the inbox and
selected the <ZK>Link</> button.

System Response

The IC WebClient was not able to link the selected object and therefore
has displayed this message.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Ensure that the Customizing for the activity clipboard has been
configured correctly. To do this, access Customizing activity <ZK>
Customer Relationship Management</> --> <ZK>Interaction Center WebClient
</> --> <ZK>Basic Functions</> --> <DS:SIMG.CRM_IC_007>Define Activity
Clipboard Profiles</>. The object type to be linked and the object type
of the main business transaction or case to be linked to both have to be
defined.
To analyze the problem further with the ABAP debugger, activate the
checkpoint group with the ID "ic_webclient_inbox" for your user in
transaction SAAB.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI300 - Selected inbox item could not be linked ?

  The SAP error message CRM_IC_AUI300 ("Selected inbox item could not be linked") typically occurs in the SAP Customer Relationship Management (CRM) system when there is an issue with linking an inbox item (such as a service request, activity, or other CRM object) to a specific business object or transaction. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing or Incomplete Data: The inbox item may lack necessary data or attributes required for linking.
  Authorization Issues: The user may not have the necessary permissions to link the item.
  System Configuration: There may be configuration issues in the CRM system that prevent linking.
  Object Status: The status of the inbox item or the target object may not allow linking (e.g., if the item is already processed or closed).
  Technical Issues: There could be underlying technical issues, such as database inconsistencies or system errors.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields and data for the inbox item are filled out correctly. Review the item for any missing information.
  Review Authorizations: Verify that the user has the necessary authorizations to perform the linking action. This may involve checking roles and permissions in the SAP system.
  Check Object Status: Confirm that both the inbox item and the target object are in a status that allows linking. If the item is closed or completed, it may not be possible to link it.
  System Configuration Review: Consult with your SAP administrator or technical team to review the configuration settings related to the CRM inbox and linking processes.
  Error Logs: Check the system logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  Testing in a Sandbox: If possible, replicate the issue in a test or sandbox environment to better understand the cause and test potential solutions without affecting production data.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and the specific components you are working with for more detailed guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists and cannot be resolved internally, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_AUI300 error in your SAP system.