How To Fix CRM_IC_AUI252 - Profile &1: Use of the inbox search table requires the lean search mode

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 252

• Message text: Profile &1: Use of the inbox search table requires the lean search mode

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI252 - Profile &1: Use of the inbox search table requires the lean search mode ?

  The SAP error message CRM_IC_AUI252 indicates that there is an issue with the configuration of the inbox search functionality in the SAP CRM Interaction Center (IC). Specifically, it suggests that the system is trying to use the inbox search table without the appropriate lean search mode being activated.
  Cause:
  The error typically arises when:
  
  The system is configured to use the inbox search table, but the lean search mode is not enabled.
  There may be a mismatch in the settings or configurations related to the search profiles in the CRM system.
  The user profile being used does not have the necessary settings to utilize the inbox search table.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Profile Settings:
  
  Go to the transaction code CRMD_ORDER or CRMD_ORDERADM_H to check the settings of the profile mentioned in the error message.
  Ensure that the profile is configured to use the lean search mode.
  
  
  
  Activate Lean Search Mode:
  
  If lean search mode is not activated, you may need to enable it. This can typically be done in the customizing settings of the CRM system.
  Navigate to the relevant customizing path in SPRO: 
  
  SAP Customizing Implementation Guide -> Customer Relationship Management -> Interaction Center -> Basic Settings -> Define Search Profiles.
  
  
  Check the settings for the search profile and ensure that the lean search mode is activated.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the inbox search functionality. This may involve checking roles and authorizations assigned to the user.
  
  
  
  System Configuration:
  
  If the issue persists, it may be necessary to review the overall system configuration related to the Interaction Center and the search functionalities. This may involve consulting with your SAP Basis or technical team.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that can resolve the issue.
  
  
  
  Related Information:
  
  Lean Search Mode: This mode is designed to optimize search performance by reducing the amount of data processed during searches. It is particularly useful in environments with large datasets.
  SAP CRM Interaction Center: This is a component of SAP CRM that provides tools for customer service representatives to manage customer interactions effectively.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration tasks.
  
  If you continue to experience issues after following these steps, it may be beneficial to reach out to SAP support or consult with an SAP expert for further assistance.