How To Fix CRM_IC_AUI253 - Profile &1: Asynchronous search must be combined with the lean search

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 253

• Message text: Profile &1: Asynchronous search must be combined with the lean search

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_IC_AUI253 - Profile &1: Asynchronous search must be combined with the lean search ?

  The SAP error message CRM_IC_AUI253 indicates that there is an issue with the configuration of the search profile in the SAP CRM Interaction Center (IC). Specifically, it states that an asynchronous search must be combined with the lean search. This error typically arises when the system is trying to perform an asynchronous search without the necessary configuration for a lean search.
  Cause:
  
  Profile Configuration: The search profile specified in the error message is not configured correctly to support asynchronous searches. In SAP CRM, certain search profiles are designed to work with lean searches, which are optimized for performance and user experience.
  System Settings: The system settings may not be aligned with the requirements for performing asynchronous searches, leading to this error.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Search Profile Configuration:
  
  Go to the transaction code CRMC_SEARCH or navigate through the SAP menu to the relevant configuration area for search profiles.
  Verify that the search profile specified in the error message is set up to support asynchronous searches. Ensure that it is also configured to use lean search.
  
  
  
  Modify the Search Profile:
  
  If the search profile is not configured correctly, you may need to modify it. Ensure that the profile is marked for lean search and that it is compatible with asynchronous operations.
  You may need to create a new search profile that meets the requirements if the existing one cannot be modified.
  
  
  
  Check System Settings:
  
  Ensure that the system settings for the Interaction Center are correctly configured to allow for asynchronous searches. This may involve checking the backend settings or consulting with your SAP Basis team.
  
  
  
  Testing:
  
  After making the necessary changes, test the search functionality again to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help Portal or relevant SAP documentation for detailed information on configuring search profiles and understanding the requirements for asynchronous and lean searches.
  
  
  
  Related Information:
  
  Lean Search: Lean search is a simplified search method that improves performance by reducing the amount of data processed during a search operation. It is particularly useful in environments with large datasets.
  Asynchronous Search: This allows the system to perform searches in the background, improving user experience by not blocking the user interface while the search is being processed.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuring search profiles.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.